Ardanis

Operations

• Administer and maintain CIAM solutions to ensure user access is secure, efficient, and in compliance with governance policies.
• Provision broker organisations and users in CIAM
• Configure local and federated user accounts
• Maintain Magic Link allow-lists, approved email domains and MFA enrolment
• Perform bulk user onboarding and migrations
• Validate broker data against CRM records
• Manage user flows (sign-in, sign-up, password reset)
• Administer identity providers and application registrations
• Assign roles, groups and access permissions
• Execute Joiner / Mover / Leaver activities
• Perform token and access validation testing
• Issue, expire and re-issue one-time access links
• Support failed Magic Link and MFA login attempts
• Enforce operational access controls and audit trails
• Escalate suspected misuse to Security Operations
• Monitor and analyze access logs to detect and respond to security incidents promptly.
• Collaborate with cross-functional teams to design and implement access mechanisms that enhance user experiences.
• Provide technical support and troubleshooting for access-related issues encountered by users.
• Document procedures, workflows, and access control protocols to ensure clarity and consistency.

CIAM & Broker Access Operations Administrator