Arctiq

Business Analyst – Application Delivery, Go-Live Readiness

Arctiq

contract

Posted on:

Location Type: Hybrid

Location: Dubai • United Arab Emirates

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About the role

  • Partner closely with Project Managers to support end-to-end project delivery, with a strong focus on go-live readiness and transition to operations
  • Gather, analyse, and document business, functional, and non-functional requirements for system and technology initiatives
  • Develop clear, high-quality project documentation, including:
  • Business and functional requirements
  • Process maps and workflows
  • System configuration and solution design documentation
  • Operational, training, and support handover materials
  • Act as a central coordination point to ensure all documentation, approvals, dependencies, and prerequisites are completed ahead of go-live
  • Support project planning by identifying dependencies, risks, assumptions, and business or operational impacts related to system changes
  • Facilitate workshops and stakeholder sessions to validate requirements, confirm scope, and assess readiness
  • Support testing activities, including system testing and user acceptance testing (UAT), ensuring outcomes are documented, issues are tracked, and sign-offs are obtained
  • Coordinate go-live and cutover activities, including release planning, deployment documentation, and stakeholder communications
  • Ensure solutions align with agreed design standards, security requirements, compliance obligations, and operational support models
  • Support vendor engagement by clarifying requirements, reviewing deliverables, and validating outputs against agreed scope and quality standards

Requirements

  • Proven experience in a Business Analyst role supporting project or application delivery
  • Strong documentation skills, with demonstrated ability to produce clear, structured, and auditable project artefacts
  • Experience supporting system implementations, upgrades, or integrations through to successful go-live
  • Solid understanding of project lifecycles, change management, and transition to operational support
  • Excellent stakeholder engagement, communication, and workshop facilitation skills
  • Highly organised, with strong attention to detail and the ability to manage multiple concurrent initiatives
  • Comfortable working in fast-paced, delivery-focused environments
  • Proficiency in Microsoft Word, Excel, and Outlook; experience with project management or documentation tools is highly regarded
  • Minimum 3 years’ experience in a Business Analyst or Application Support role, preferably within the hospitality industry
  • Bachelor’s degree in Information Systems, Business, or a related discipline (preferred)
  • Experience working on IT, digital, or infrastructure programs (highly regarded)
  • Valid driver’s licence
  • Must be willing to work onsite in Ras Al Khaimah at minimum 3 days per week
Benefits
  • Equal opportunity employer
  • Accommodations available throughout the interview process
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisrequirements gatheringsystem testinguser acceptance testingproject documentationprocess mappingsolution designchange managementproject lifecyclesystem implementation
Soft Skills
stakeholder engagementcommunicationworkshop facilitationorganizational skillsattention to detailmulti-taskingcollaborationproblem-solvingadaptabilitytime management
Certifications
Bachelor’s degree in Information SystemsBachelor’s degree in Business