Infrastructure Engineer
Arctic Wolf
AWSAzureCloudCyber SecurityDNSFirewallsJamfLinuxSwitchingVMware
Infrastructure Engineer – Contract
Arctic Wolf
contract
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AWSAzureCloudCyber SecurityDNSFirewallsJamfLinuxSwitchingVMware
About the role
- Troubleshoot product issues faced by customers, escalating to our Pack Support team as needed
- Provide expert, professional and skills support for Arctic Wolf products in customer environments
- Troubleshoot and resolve various customer-facing issues including: Operational health of sensors and scanners in customer environments, End-point agent installation and operational issues, Cloud sensor configuration and communication issues
- Support customers experiencing difficulties with our products via phone and online support tools
- Triage customer requests, apply playbook driven solutions, document any new issues found with troubleshooting to solutions
- Provide after-hours coverage for emergency situations
Requirements
- BS / College Diploma in an IT discipline or 2 years in the IT industry experience
- CCNA, Network+ or equivalent
- Strong understanding of DHCP, DNS and VLANs
- Network operations center experience
- Customer facing experience
- Endpoint experience
- Cybersecurity experience (Sec + is a nice to have)
- Basic Knowledge of and/or experience working with the following: PowerShell, bash, or other scripting languages
- Network Routing and Switching knowledge.
- Virtual environment experience with VMware or Hyper-V
- Firewalls and IDS/IPS
- Linux, Windows, Mac operating systems
- Windows and Active Directory
- Network and Security Auditing
- Cloud technologies including AWS, Azure
- MCSE or Active Directory MCP certificates an asset
- Deployment tools such as GPO, SCCM, Intune, or Jamf Security+
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
DHCPDNSVLANsPowerShellbashNetwork RoutingSwitchingFirewallsIDSIPS
Soft skills
customer facingtroubleshootingproblem solvingcommunicationdocumentationsupportescalationtriageprofessionalismteam collaboration
Certifications
CCNANetwork+Security+MCSEActive Directory MCP