Arctic Wolf

Infrastructure Engineer

Arctic Wolf

contract

Posted on:

Location Type: Remote

Location: Remote • 🇦🇺 Australia

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Job Level

JuniorMid-Level

Tech Stack

AWSAzureCloudCyber SecurityDNSFirewallsJamfLinuxSwitchingVMware

About the role

  • Front-line Operations Center role supporting Arctic Wolf security services globally
  • Troubleshoot product issues faced by customers and escalate to Pack Support team as needed
  • Customer-facing role dealing directly with customers and their issues via phone and online support tools
  • Provide expert, professional support for Arctic Wolf products in customer environments
  • Troubleshoot operational health of sensors and scanners in customer environments
  • Troubleshoot end-point agent installation and operational issues
  • Troubleshoot cloud sensor configuration and communication issues
  • Triage customer requests, apply playbook-driven solutions, and document new issues and troubleshooting solutions
  • Understand and use Arctic Wolf processes and systems to assist customers
  • Provide after-hours coverage for emergency situations
  • 6-month term with possible extension; work up to 36 hours per week from home office in the greater Sydney area; evenings and weekend hours required (options include Sunday-Thursday or Tuesday-Saturday)

Requirements

  • BS / College Diploma in an IT discipline or 2 years in the IT industry experience
  • CCNA, Network+ or equivalent
  • Strong understanding of DHCP, DNS and VLANs
  • Network operations center experience
  • Customer facing experience
  • Endpoint experience
  • Cybersecurity experience (Security+ is a nice to have)
  • Basic knowledge of and/or experience with PowerShell, bash, or other scripting languages
  • Network routing and switching knowledge
  • Virtual environment experience with VMware or Hyper-V
  • Firewalls and IDS/IPS
  • Linux, Windows, Mac operating systems
  • Windows and Active Directory
  • Network and security auditing
  • Cloud technologies including AWS, Azure
  • MCSE or Active Directory MCP certificates an asset
  • Deployment tools such as GPO, SCCM, Intune, or Jamf
  • Willingness to provide after-hours coverage for emergency situations
  • Must be located in the greater Sydney area (work from home office)
Benefits
  • Compelling compensation packages
  • Benefits (unspecified)
  • Equity for employees
  • Inclusive and accessible work environment with accommodations provided upon request
  • Pack Unity program (employee alliance groups)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
DHCPDNSVLANsPowerShellbashnetwork routingnetwork switchingfirewallsIDSIPS
Soft skills
customer facingtroubleshootingcommunicationproblem solvingdocumentationteam collaborationtime managementadaptabilityemergency responseplaybook-driven solutions
Certifications
CCNANetwork+Security+MCSEActive Directory MCP