Arco Educação

School Success Consultant II

Arco Educação

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

ERP

About the role

  • Act as the primary strategic point of contact for Activesoft’s large-account portfolio.
  • Hold regular follow-up meetings with school directors and managers to align the school’s objectives with the use of our system.
  • Analyze school health and engagement indicators, acting proactively to prevent cancellations (churn).
  • Map opportunities to improve the school’s internal processes, recommending the adoption of new modules or features of our ERP.
  • Collect valuable customer feedback and act as the “voice of the school” within Activesoft, aligning needs with the Product and Support teams.
  • Drive engagement strategies to ensure the school gets the maximum value from the platform.

Requirements

  • Relevant experience: Previous experience in Customer Success, Customer Relations, Account Management, or B2B client services.
  • Excellent communication: Strong verbal and written communication skills with the ability to adapt messaging to different audiences (from administrative assistants to school directors).
  • Analytical mindset: Comfortable with data analysis to inform decision-making (understanding metrics such as churn and NPS).
  • Problem solving: Skills in negotiation, conflict management, and overcoming objections.
  • Organization and autonomy: Excellent time management and prioritization to manage a portfolio of multiple schools simultaneously.
Benefits
  • Meal and/or food allowance
  • Health and dental insurance
  • Transportation allowance
  • Extended maternity and paternity leave
  • Childcare assistance
  • Health and wellness support: partnerships with Wellhub and Zenklub
  • Education assistance
  • Discounts on airline tickets
  • Partnership for pet health insurance
  • Access to Arco educational materials for employees’ children
  • Partnerships for MBA and postgraduate programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysismetrics analysischurn analysisNPS analysisERP systems
Soft Skills
communicationnegotiationconflict managementproblem solvingtime managementprioritizationautonomy