Product Manager

• Own end-to-end product verticals, from need-finding, requirements gathering and scoping all the way through to driving execution, successful delivery and measuring impact.
• Drive product initiatives across our business; covering a wide variety of domains including E-commerce, business administration, data and reporting, 3rd party integrations, warehouse management, and more.
• Scope and lead feature development and roll-outs through excellent cross-functional collaboration, testing, communication, and post-launch monitoring.
• Train client and brand-facing teams on product capabilities, tools, and customization options, empowering them to effectively address brand needs and navigate system limitations.
• Make hard trade-offs to prioritize features by staying actively engaged with resourcing, engineering planning, roadmapping, and the brand portfolio to prioritize the most critical features for our business.

Customer Support

• The Customer Experience Representative is the first point of contact for customers with questions or issues.
• The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience.
• This role is part-time, 100% remote, and all eligible candidates must be able to work from home.
• Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
• Respond quickly to customer-submitted email requests
• Troubleshoot and guide customers through any questions or concerns
• Partner with internal teams to solve larger customer-related issues
• Keeps current with product knowledge
• Documents problems and resolutions and escalate appropriately
• Follows up with customers to ensure that issues have been addressed successfully

Product Manager

Customer Experience Representative, Contractor