HR Analyst, Talent Management
Harlem Children's Zone
PMPTableau
Claims Improvement Manager
Arch Capital Group Ltd.
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMPTableau
About the role
- Lead and manage claims-related projects aligned with business strategy and regulatory requirements.
- Collaborate with IT, underwriting, actuarial, finance and operations teams to ensure project alignment across functions.
- Support the delivery of transformation initiatives including digitalisation, automation, and process optimisation.
- Act as the key liaison between claims teams and senior leadership, providing regular updates and insights.
- Lead change initiatives within the claims function, ensuring smooth transition and minimal disruption.
- Work with data teams to improve claims MI, dashboards and analytics capabilities.
- Develop communication and training plans to support staff through changes.
Requirements
- Excellent stakeholder management and communication skills.
- Strong team coordination abilities.
- Analytical mindset with problem-solving capabilities.
- High level of organisation and time management.
- Adaptability to changing priorities and fast-paced environments.
- Collaborative approach with cross-functional teams.
- Attention to detail and commitment to quality delivery.
- Degree-level education in business, insurance, or a related field (preferred).
- CII Qualifications (preferred).
- Proven experience in London Market claims operations (Lloyd’s and/or company market).
- Strong project management background; certifications such as PRINCE2, PMP, or Agile are desirable.
- In-depth knowledge of claims systems (e.g. ECF, CLASS) and workflows.
- Familiarity with regulatory frameworks (e.g. FCA, Lloyd’s standards).
- Experience delivering change and transformation initiatives within insurance claims.
- Understanding of data reporting tools and MI (e.g. Power BI, Tableau).
