Sr. Program Manager (remote)
Quiq
PMP
Salary
💰 $80,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Lead transformative projects that streamline processes and push boundaries in AI-driven insurance.
- Clearly articulate project goals, objectives, and deliverables.
- Monitor project progress, identify potential roadblocks, and implement corrective actions as needed.
- Track project metrics, such as key performance indicators (KPIs) and budget utilization.
- Communicate project status, risks, and opportunities effectively.
- Lead and motivate cross-functional teams, fostering collaboration and effective communication.
- Assign tasks, set clear expectations, and provide guidance to team members.
- Resolve conflicts and address issues promptly.
- Identify, assess, and mitigate project risks.
- Develop contingency plans to address potential issues.
- Ensure adherence to quality standards and best practices.
- Conduct regular reviews and audits to identify and address quality issues.
- Analyze customer feedback and data to pinpoint areas for improvement.
- Use data analytics to identify trends and insights to inform CX decisions.
- Analyze project failures to identify lessons learned and prevent future mistakes.
Requirements
- Proven experience in managing complex projects, including defining scope, developing timelines, and allocating resources.
- Ability to think strategically and develop innovative solutions to improve customer experience.
- Ability to make informed decisions based on data and analysis.
- Solid understanding of technology and ability to communicate effectively with technical teams.
- Familiarity with customer relationship management tools to track customer interactions and analyze data.
- Proven track record of successfully delivering complex technical projects.
- Excellent organizational, time management, and problem-solving skills.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Bachelor's degree in business administration, computer science, or a related field.
- Previous experience in customer success, support or related field, preferably in a technology company.
- Experience with project management tools (e.g., Jira, Excel, Doc).
- Experience in project management (e2e in project lifecycles).
- Certification in project management (e.g., PMP,) is a plus.
