Convr

Solutions Engineer

• Provide technical consulting expertise for complex, high-impact projects
• Propose conceptual technical solutions and make changes based on the client’s feedback in an Agile Environment
• Collaborate with the development team to maintain, fix, and improve existing applications.
• Develop program specifications and construct/modify code to meet business needs
• Assist with architecting software solutions for complex high-volume data environments
• Create testing strategies and procedures for all core components
• Test and debug programs
• Ensure technical deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes.
• Collaborate closely with the Engineering team to ensure custom solutions and integrations align with the Convr platform roadmap
• Work with offshore teams and partners to deliver seamless, high quality work product

Senior Technical Consultant / Solutions Engineer

Engineer

• Lead the design and implementation of new features in our core SaaS product
• Work across the entire stack, from optimizing database queries and API endpoints to crafting intuitive UI/UX
• Architect production-ready integrations and workflows
• Write high-quality, type-safe, and maintainable code in TypeScript, leveraging modern React and Next.js patterns for performance and scalability
• Prevent "bespoke bloat"
• Identify universal customer needs and collaborate with product and engineering teams to bake those into the core technical direction
• Contribute to CI/CD, testing, and performance monitoring to ensure the stability and reliability of your deployments
• Mentor teammates and establish engineering best practices to level up the entire team’s output

Forward Deployed Engineer

Strategy

• Serve as the strategic point of contact named accounts, operating at the business and executive level to steer account growth and direction
• Lead billable client engagements packaged as fixed-fee or retainer deliverables, including roadmap workshops, value measurement reviews, and solution advisory sessions
• Define and track value metrics post-go-live, using documented outcomes to anchor future renewal and expansion conversations
• Partner closely with Customer Success Managers (CSMs) to extend coverage to the strategic layer, ensuring Customer Strategy owns the ongoing business case while CSMs manage adoption and relationships
• Coordinate directly with the Activation team during handoffs to ensure value measurement begins immediately at go-live
• Participate selectively in qualified sales cycles and complex deals to demonstrate strategic delivery capability, solution depth, and deployment roadmaps to prospects
• Build the foundational Customer Strategy playbook, establishing the processes and methodology for this newly created function

Director, Customer Strategy

Insurance

• Business & Solution Analysis: Lead discovery sessions to understand underwriting workflows, data structures, and business goals; Translate requirements into clear functional designs, user stories, and solution specifications; Challenge assumptions and recommend improvements aligned to industry best practices
• Solution Design & Configuration: Design and configure solutions within the Convr platform, including underwriting rules, submission triage, and AI decisioning workflows; Partner with Engineering to ensure solutions are scalable, efficient, and aligned to customer needs
• Implementation & Delivery: Drive end-to-end implementation activities from onboarding through go-live; Manage priorities, timelines, and risks using tools like Jira; Ensure a smooth transition from design to execution with a strong focus on quality and speed
• User Acceptance Testing (UAT): Plan and lead UAT cycles with business and technical stakeholders; Manage defect tracking, gap analysis, and resolution; Ensure readiness for production deployment
• Customer Engagement & Value Realization: Act as a trusted advisor to customers, identifying opportunities to improve workflows and outcomes; Partner with Customer Success to drive adoption and long-term value; Continuously look for ways to optimize and expand how customers use the platform

Senior Technical Consultant / Solutions Engineer

Forward Deployed Engineer

Director, Customer Strategy

Functional Consultant, P&C Insurance