Convr

Customer Success Manager

• Rapidly build rapport with new and existing customers to drive fast time to value and maximize retention.
• Develop strategies for customer retention and partner with cross-functional teams to prioritize and implement.
• Help to create a company-wide culture of Customer Success partnering closely with Business Development, Marketing, and Product teams.
• Provide customer feedback related to the product experience to BD, Marketing, Engineering and Product.
• Develop clear metrics for customer success.
• Develop and implement a comprehensive customer support strategy aligned with the company’s overall business objectives.
• Optimize customer support processes and workflows to improve efficiency and reduce response times.
• Analyze customer support data to identify trends and opportunities for improvement.
• Manage the customer experience team resources.
• Drive and foster a high performing team with high engagement.
• Manage and prioritize customer backlog.
• Achieve Renewal, Renewal Lift, Add-on Expansion ARR Targets in conjunction with BD.

Director/VP of Customer Success

Product Designer

• Design intuitive interfaces for data-heavy views and complex workflows
• Create comprehensive design systems that balance functionality with usability
• Produce high-fidelity mockups and interactive prototypes in Figma
• Conduct user research and usability testing to validate design decisions
• Collaborate with product managers to define problems and success metrics
• Work closely with engineers to ensure design feasibility and quality implementation
• Iterate on designs based on user feedback and analytics
• Contribute to product strategy and roadmap planning

Product Designer – Contractor

Full-stack Engineer

• Lead design and implementation of new features in our Underwriting Workbench.
• Work across the stack: from database queries to API endpoints to UI/UX.
• Write high-quality, type-safe, and maintainable code in Typescript.
• Leverage modern React / Next.js patterns for performance and scalability.
• Collaborate with product, stakeholders and other engineers to shape technical direction.
• Mentor teammates and establish engineering best practices.
• Contribute to CI/CD, testing, and performance monitoring.

Senior Full-Stack Developer

DevOps Engineer

• Join us as a DevOps Engineer and help us deliver the best solutions to our customers
• Collaborate with agile teams and technical leadership to improve our development and deployment pipelines
• Automate application build and infrastructure deployment pipelines
• Deploy new systems with best security practices
• Troubleshoot incidents as they arise and conduct post-mortems
• Ensure high quality monitoring coverage of deployed elements
• Provide technical guidance on solid DevOps practices
• Develop self-service processes and tools for development teams

Project Manager

• Lead transformative projects that streamline processes and push boundaries in AI-driven insurance.
• Clearly articulate project goals, objectives, and deliverables.
• Monitor project progress, identify potential roadblocks, and implement corrective actions as needed.
• Track project metrics, such as key performance indicators (KPIs) and budget utilization.
• Communicate project status, risks, and opportunities effectively.
• Lead and motivate cross-functional teams, fostering collaboration and effective communication.
• Assign tasks, set clear expectations, and provide guidance to team members.
• Resolve conflicts and address issues promptly.
• Identify, assess, and mitigate project risks.
• Develop contingency plans to address potential issues.
• Ensure adherence to quality standards and best practices.
• Conduct regular reviews and audits to identify and address quality issues.
• Analyze customer feedback and data to pinpoint areas for improvement.
• Use data analytics to identify trends and insights to inform CX decisions.
• Analyze project failures to identify lessons learned and prevent future mistakes.