Claims Account Manager
Arch Capital Group Ltd.
full-time
Posted on:
Location Type: Hybrid
Location: Jersey City • California • Massachusetts • United States
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Salary
💰 $123,400 - $166,633 per year
About the role
- actively manage and effectively oversee assigned NAC business accounts for Auto and General Liability claims
- Work with TPA’s to ensure proper claims handling and service delivery
- Performing claims oversight on claims with an expected value over $50,000 for guaranteed cost policies
- Attend mediations and trials
- Granting reserve and settlement authority on cases above the TPA’s authority
- Making coverage determinations and writing Reservation of Rights and coverage disclaimer letters
- Completing claims audits at TPA branch claims offices or online
- Act as the Service Manager/Arch claims contact for all accounts written by NAC
- Participate in client set-up meetings
- Participate in telephonic as well as in person claims reviews
- Participate in mid-term meetings
- Help to resolve any claims or service issues that arise
- Work with Underwriting and Risk Control to assist in the risk selection process
Requirements
- Bachelor's degree preferred
- Minimum of ten (10) years’ working experience overseeing and managing multi-line claims with auto/general liability; preferred 15+ years
- Proper Adjuster Licenses in all applicable states
- Ability to handle high severity claims
- Knowledge & expertise with multiple jurisdictions
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
- Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
- Strong problem-solving, analytical, organizational, and time management skills
- Ability to take part in active strategic discussions
- Ability to work independently and in a team environment
- Willing and able to travel 25%
Benefits
- multiple medical plans plus dental, vision and prescription drug coverage
- competitive 401k with generous matching
- PTO beginning at 20 days per year
- up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
- basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
- and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementclaims oversightcoverage determinationsclaims auditsrisk selectionmulti-line claimshigh severity claimsjurisdiction knowledge
Soft Skills
communicationnegotiatingproblem-solvinganalytical skillsorganizational skillstime managementinterpersonal skillsinfluencing
Certifications
Adjuster Licenses