Account Manager, A&H
Arch Capital Group Ltd.
full-time
Posted on:
Location Type: Hybrid
Location: Hunt Valley • Maryland • Ohio • United States
Visit company websiteExplore more
Salary
💰 $61,900 - $83,622 per year
About the role
- Serve as the primary point of contact for assigned A&H clients and brokers
- Advise partners how to best utilize Arch products and how to position within their portfolios
- Demonstrate how to effectively maximize Arch technology and further educate on Arch products and our value proposition
- Track, monitor and report on various partner performance and identify areas for improvement and growth via product cross-sell and further business development
- Build and maintain strong, trust-based relationships to ensure high client satisfaction and retention
- Conduct regular client check-ins, including renewal meetings, performance reviews, and program updates
- Coordinate account implementation, enrollment, and onboarding activities
- Track and resolve service issues related to billing, eligibility, claims, policy changes, and compliance
- Prepare and deliver customized reporting packages, including utilization, claims summaries, and performance metrics
- Maintain a solid understanding of Accident & Health products such as Group Accident, Supplemental Health, Hospital Indemnity, Travel Accident, Disability, and Specialty Risk programs
- Stay informed on industry trends, regulatory developments, and competitor offerings
- Ability to effectively educate clients and brokers on product features, coverage terms, and program performance.
Requirements
- Bachelor’s degree in business, insurance, healthcare administration, or related field (or equivalent experience)
- Account management experience in the Accident & Health, employee benefits, or broader property/casualty insurance
- Strong understanding of A&H product lines and insurance concepts
- Excellent communication, relationship-building, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in CRM systems and Microsoft Office Suite
- Experience working for an insurance carrier, MGU/MGA, TPA, or benefits brokerage
- Active Life & Health insurance license (or willingness to obtain)
- Experience with enrollment platforms, claims systems, or broker management tools.
Benefits
- multiple medical plans plus dental, vision and prescription drug coverage
- competitive 401k with generous matching
- PTO beginning at 20 days per year
- up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
- basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
- and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementproduct cross-sellperformance metricsclaims systemsenrollment platformsinsurance conceptsAccident & Health productsprogram performancebilling resolutioncompliance
Soft skills
communicationrelationship-buildingproblem-solvingclient satisfactiontrust-buildingmulti-priority managementeducationclient check-insperformance reviewsbusiness development
Certifications
Bachelor’s degreeLife & Health insurance license