Arcadis

Junior Support Analyst

Arcadis

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • Brazil

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Job Level

Junior

About the role

  • Provide IT support to employees via phone, chat and in person;
  • Manage ticket creation, follow-up and closure in the ticketing system;
  • Prepare, configure and image laptops and mobile devices;
  • Deliver equipment to new employees;
  • Track IT assets, keeping the inventory up to date;
  • Assist in resolving user incidents and service requests.

Requirements

  • Knowledge of operating systems, device imaging and Microsoft 365 suite (O365);
  • Previous experience in IT support, technology or customer service (call center);
  • Basic understanding of asset management and inventory;
  • Good communication skills, empathy and active listening;
  • Resilience, organization and a positive, service-oriented attitude.
Benefits
  • Our commitment to equality, diversity, inclusion and belonging: We want you to be able to bring your best to work every day, so we take equality and inclusion seriously and hold ourselves accountable. Our ambition is to be the employer of choice and to provide an excellent workplace for all our employees. At Arcadis, we recognize, respect and value differences. Therefore, all opportunities are open to everyone.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportticket managementdevice imagingMicrosoft 365asset managementinventory management
Soft Skills
communicationempathyactive listeningresilienceorganizationservice-oriented attitude