Arcadia

Director, Delivery & Operations – Life Sciences

Arcadia

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $160,000 - $190,000 per year

Job Level

Lead

About the role

  • OWN END-TO-END DELIVERY OF LIFE SCIENCES ENGAGEMENTS
  • Personally own and drive delivery of Life Sciences client and partner engagements, including:
  • De-identified real-world data products (claims, EHR, linked datasets)
  • RWE, HEOR, market access, and evidence-generation analytics
  • Precision medicine and provider-activation programs
  • Custom or innovative initiatives with strategic partners
  • Translate life sciences objectives into clear delivery plans, timelines, and execution steps
  • Stay close to the work: unblock teams, resolve issues, and make real-time tradeoffs to keep delivery moving
  • Be accountable for delivery quality, timelines, and client satisfaction—not just coordination
  • BUILD AND RUN THE LIFE SCIENCES OPERATING MODEL
  • Design, stand up, and continuously refine the Life Sciences delivery and operations model while actively delivering projects
  • Create lightweight but effective processes, documentation, templates, and operating rhythms that enable scale without bureaucracy
  • Define and manage the end-to-end lifecycle from commercial handoff → execution → delivery → expansion
  • Continuously evolve the operating model based on what is actually working in practice
  • APPLY LIFE SCIENCES FLUENCY TO ANTICIPATE CLIENT NEEDS
  • Bring strong life sciences domain understanding to every engagement, including:
  • Pharma and biotech workflows
  • RWE, HEOR, market access, medical affairs, and clinical development use cases
  • Anticipate downstream client needs and proactively shape delivery approaches aligned to how LS teams consume data and evidence
  • Serve as a credible, fluent counterpart who can speak the language of life sciences data buyers, researchers, and commercial stakeholders
  • LEAD CROSS-FUNCTIONAL EXECUTION
  • Act as the day-to-day execution quarterback across analytics, data engineering, product, legal, finance, and commercial teams
  • Translate Life Sciences delivery requirements into clear technical and operational priorities
  • Ensure data pipelines, de-identification, quality controls, and analytics workflows are production-ready for client delivery
  • Identify risks tied to data readiness, rights, infrastructure, resourcing, or dependencies—and directly drive resolution
  • Establish and run hands-on operating cadences (delivery reviews, escalation paths, executive updates)
  • Feed learnings from live delivery back into product, data, and technical roadmaps to drive continuous improvement
  • SERVE AS SENIOR DELIVERY LEAD FOR CLIENTS AND PARTNERS
  • Act as the senior, hands-on client-facing delivery lead for active Life Sciences engagements
  • Own delivery communication, expectation-setting, and issue resolution
  • Develop deep understanding of client goals and proactively identify:
  • Expansion opportunities
  • Follow-on data, analytics, or evidence needs
  • Additional ways Arcadia can deliver value
  • Partner closely with Commercial to support renewals, upsells, and new opportunities rooted in delivery success
  • DRIVE OPERATIONAL AND FINANCIAL DISCIPLINES
  • Partner closely with Finance to:
  • Track project economics and margin
  • Improve forecasting and delivery planning
  • Ensure readiness for revenue recognition and renewals
  • Make pragmatic decisions about resourcing, sequencing, and vendor usage to balance speed, quality, and cost

Requirements

  • 10–15+ years in delivery, operations, or program leadership roles with direct accountability for execution
  • Experience delivering complex data, analytics, or evidence programs in life sciences, including:
  • RWE / HEOR / market access analytics
  • Life sciences data platforms or marketplaces
  • Precision medicine or analytics-driven healthcare services
  • Demonstrated success operating in ambiguous, high-growth environments where processes are still being built
  • Strong working knowledge of:
  • Real-world data (claims, EHR, linked datasets)
  • Life sciences data licensing and usage models
  • Analytics and evidence-generation workflows
  • Comfortable working directly with engineers and analysts while serving as a credible LS-facing leader
  • Track record of partnering with commercial teams to drive expansion and long-term account growth.
Benefits
  • As Arcadia’s Life Sciences business scales, this role creates the operational discipline and delivery excellence required to support larger deal sizes, more complex engagements, and repeatable growth—turning execution into a durable competitive advantage.
  • This role is a hands-on builder and executor, deeply involved in day-to-day delivery and problem solving, client-facing and commercially impactful, and responsible for building operations by doing the work.
  • This role is not a pure people-management or oversight role, a back-office PMO function, or a research-network or scientific leadership role.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsevidence generationreal-world datamarket access analyticsprecision medicinedata engineeringquality controlsdata pipelinesproject economicsforecasting
Soft Skills
leadershipcommunicationproblem-solvingclient managementcross-functional collaborationstrategic thinkingadaptabilityaccountabilityexecutionrelationship building