Arc Home

General

• Provide new client introduction to Portal. This would include but is not limited to initial upload through initial disclosure and submission to Opening.
• Conducts Welcome Calls and client facing trainings as needed
• Respond to phone and email inquiries from clients requesting assistance within agreed upon SLAs
• Provide client password reset assistance as needed
• Utilizes Sales Enablement created resources in the education of clients and Account Executives
• Follows the tenets of a quality interaction as defined in the Client Support Group Call Rubric
• Adhere to Sparc Assist Communication Standards in all internal and external communication
• Assist clients with running AUS findings and clearing AUS errors within LOS.
• Issue Portal and appraisal ordering credentials
• Troubleshooting errors and stops in submissions
• Provide exceptional customer service to clients, Arc Home team members and all third parties throughout the loan process, assisting in multiple facets where needed.

Mortgage Specialist