Mortgage Specialist

Arc Home

Mortgage Specialist providing comprehensive support for brokers and account executives. Focused on client interactions and ensuring smooth loan registration and submission processes.

Posted 7/27/2026full-timeRemote • Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming • 🇺🇸 United StatesJunior💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding and support within mortgage operations, ensuring exceptional customer service and adherence to communication standards. Proficient in utilizing loan origination systems and Microsoft Office Suite to facilitate effective client interactions.

Highest-signal resume keywords

Mortgage Operations ExperienceLoan Origination System (LOS)Microsoft Office SuiteCustomer Service SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingTroubleshooting ErrorsAUS FindingsCredential IssuanceSubmission Assistance

Soft Skills

Verbal CommunicationWritten CommunicationProfessional DemeanorTeam PlayerIntegrity

Tools & Technologies

Microsoft Teams

Certifications & Qualifications

High School DiplomaGEDBachelor's Degree (Preferred)

Industry Keywords

Client SupportQuality InteractionSales EnablementFast-Paced EnvironmentHigh-Volume Environment

About the role

Key responsibilities & impact

Provide new client introduction to Portal. This would include but is not limited to initial upload through initial disclosure and submission to Opening.
Conducts Welcome Calls and client facing trainings as needed
Respond to phone and email inquiries from clients requesting assistance within agreed upon SLAs
Provide client password reset assistance as needed
Utilizes Sales Enablement created resources in the education of clients and Account Executives
Follows the tenets of a quality interaction as defined in the Client Support Group Call Rubric
Adhere to Sparc Assist Communication Standards in all internal and external communication
Assist clients with running AUS findings and clearing AUS errors within LOS.
Issue Portal and appraisal ordering credentials
Troubleshooting errors and stops in submissions
Provide exceptional customer service to clients, Arc Home team members and all third parties throughout the loan process, assisting in multiple facets where needed.

Requirements

What you’ll need

Proven success working in fast-paced, high-volume environments
Excellent verbal and written communication and customer service skills
Experience with Microsoft Office Suite including Teams
Precise attention to detail
Professional demeanor
High level of integrity
Team-player with selfless attitude
High School diploma/GED required; Bachelor’s Degree from an accredited university or college preferred
1-3 years of mortgage operations experience
Experience with a Loan origination system (LOS)

Benefits

Comp & perks

Comprehensive Health Benefits: We offer competitive health, dental, and vision plans, as well as life and disability insurances. Additional supplemental insurance options are also available. Eligibility starts the 1st of the month after your start date.
Paid Time Off (PTO): PTO starts accruing from your first day of employment, allowing you to take the time you need. We also observe 10 paid holidays annually.
401(k) Retirement Savings Plan: We provide a Safe Harbor 401(k) plan with a generous company match to help you build a secure financial future. You can choose between Traditional and Roth 401(k) options.
Friends & Family Loan Program: Team Members and their family and friends can take advantage of discounted rates on home purchases or refinancing through this exclusive program.