Arbor

Operations

• Own end-to-end supply and brokerage operations
• Manage the operational funnel from utility account creation through broker-ready and brokered status
• Validate utility account setup, historical usage acquisition, and supplier readiness
• Track, explain, and systematically reduce drop-offs from account creation → eligibility → brokerage
• Identify root causes of non-brokerage and partner cross-functionally to eliminate them
• Produce clear, executive-ready insights on gross-to-net brokerage performance to guide automation and prioritization
• Run supplier-side operations and exceptions
• Monitor enrollment success rates and investigate failures
• Track and resolve cancellations, including process-attributable cancels
• Serve as the first line of defense for supplier data integrity issues
• Partner with suppliers, Customer Ops, and Engineering to resolve systemic issues and harden workflows
• Own contract synchronization health
• Act as the dedicated owner of Arbor’s contract sync queue—one of our most critical operational risk areas
• Monitor sync health, backlog, and SLA adherence
• Investigate failures across systems and identify patterns, regressions, and upstream data issues
• Drive progress toward ≥99% of active contracts synced accurately and on time
• Build the ops → product → automation feedback loop
• Identify recurring failure modes, manual work, and operational pain points
• Quantify impact (volume, frequency, dollars, customer impact) rather than relying on anecdotes
• Partner with Product and Engineering to define requirements, validate fixes, and measure post-launch impact
• Design and apply AI-assisted workflows and lightweight automations to reduce cycle time and human effort
• Help move work from humans → systems → automation, quarter by quarter

Operations Analyst, Supply Platform