Arbor

Sales Development Representative

Arbor

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Execute structured multi-touch outbound sequences (email, phone, LinkedIn, direct mail) targeting commercial prospects in verticals like franchises, property management, small industrial, retail, biotech, and tech offices
  • Prospect into target accounts using enriched lead lists from Clay.com, ZoomInfo, and supplemental data sources
  • Qualify interest, confirm decision-makers, and book close calls with the appropriate Arbor team member
  • Manage and develop existing commercial accounts—resolving revenue blockers, upselling into longer-term plans, and running proactive renewal outreach
  • Handle all inbound commercial calls generated by direct mail, paid, and affiliate campaigns via Zendesk with a scripted, consultative pitch
  • Maintain inbound SLA: all calls answered within defined queue time; missed calls returned within 2 business hours
  • Run targeted winback campaigns to high-value churned accounts and proactive outreach to accounts within 60–90 days of renewal
  • Contribute to A/B testing of scripts, subject lines, and offer structures during the ramp phase
  • Benchmark internal SDR performance against outsourced partner metrics to inform scale decisions

Requirements

  • 1-3+ years of experience in outbound B2B sales development, telesales, or inside sales (energy, utilities, or SaaS preferred)
  • Proven track record of meeting or exceeding call volume and pipeline generation targets
  • Experience with CRM platforms (HubSpot preferred) and telephony tools (Zendesk or similar)
  • Comfort with high-volume outbound calling (100–150 dials/day) and multi-touch prospecting sequences
  • Strong verbal communication skills with the ability to pitch consultatively to commercial decision-makers
  • Self-starter mentality—you thrive in ambiguity and enjoy building processes from scratch
  • High ownership and bias to ship: you define problems and create structure in fast-moving environments
  • Experience in deregulated energy markets, retail energy, insurance, or utility sales (great to have)
  • Familiarity with AI-powered sales tools (Clay.com, ZoomInfo, or similar enrichment and sequencing platforms) (great to have)
  • Background in both hunter (new business) and farmer (account management) sales motions (great to have)
  • Experience with direct mail follow-up, appointment setting, and field sales coordination (great to have)
  • Understanding of commercial rate structures, energy procurement, and SMB buying cycles (great to have)
Benefits
  • Competitive salary + meaningful equity + benefits
  • Remote with occasional in-person collaboration as needed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
outbound B2B sales developmenttelesalesinside salescall volume targetspipeline generationmulti-touch prospecting sequencesdirect mail follow-upappointment settingfield sales coordinationcommercial rate structures
Soft Skills
strong verbal communicationconsultative pitchingself-starter mentalityhigh ownershipbias to shipproblem definitionprocess buildingadaptabilitycustomer relationship managementaccount management