Serve as the primary relationship owner for an assigned portfolio of SAP clients, ensuring a high level of satisfaction and engagement.
Partner with clients to understand their business goals and help develop strategies leveraging SAP solutions and Argano’s consulting services.
Collaborate with delivery teams to ensure project success, proactive issue resolution, and alignment with client expectations.
Identify and pursue upsell and cross-sell opportunities across SAP and adjacent technology offerings.
Conduct business reviews to track outcomes, identify improvement areas, and ensure continued client success.
Support renewal processes and contract discussions by demonstrating value delivered and future potential.
Provide insight into SAP product roadmaps, new capabilities, and best practices relevant to client environments.
Analyze client data and usage metrics to identify growth opportunities and risks.
Develop and execute account plans that drive retention, satisfaction, and revenue growth.
Collaborate cross-functionally with Sales, Delivery, and Technical Solution teams to provide a seamless client experience.
Travel to client sites as needed.

Requirements

Bachelor’s degree in Business, Marketing, Finance, Accounting, Information Systems, or a related field preferred.
2–5 years of experience in client success, account management, or consulting within the SAP ecosystem or related technology services.
Familiarity with SAP products and solutions (e.g., S/4HANA, SAP ECC, SAP Analytics, SAP Cloud) strongly preferred.
Familiarity with SAP Cloud Choice Flex Process preferred.
Proven ability to manage client relationships, address challenges proactively, and identify new growth opportunities.
Experience collaborating with technical and delivery teams in a professional services environment.

Benefits

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAPS/4HANASAP ECCSAP AnalyticsSAP Cloudaccount managementclient successconsultingdata analysisbusiness strategy

Soft Skills

relationship managementproactive issue resolutioncollaborationcommunicationproblem-solvingclient engagementstrategic thinkingnegotiationcustomer satisfactionteamwork