Lead client facing discovery & analysis sessions
Define and document end-to-end customer journey solutions across multiple CE workloads.
Translate complex business needs into scalable, user-centric Dynamics 365 CE configurations.
Partner with solution architects on system design, integrations, data strategy, security, and extensibility.
Review and approve functional designs, configuration decisions, and documentation
Document business requirements and designs in Azure DevOps
Configuration of system based on documented design
Coordinate and facilitate communication between Argano and the Client project team members as needed to ensure smooth collaboration and project success.
Assist Client SMEs in the execution of Sprint and UAT activities.
Support pre-sales activities including solution strategy, scoping, and estimations.
Mentor and support functional consultants of all experience levels
Establish and enforce functional delivery standards and best practices for CE implementations.
Promote continuous improvement in delivery quality, efficiency, and client satisfaction.

Requirements

Bachelor’s degree in information systems management, Computer Science, or related experience
8+ years of experience implementing Dynamics 365 CE/CRM with 8-10 medium to enterprise size projects
Proven experience leading enterprise or multi-workload CE implementations
Demonstrated ability to engage and influence stakeholders at all levels of the organization
Deep understanding of D365 CE functional and technical capabilities.
Experience with Power Platform (Power Automate, Power Apps, Power BI), Office 365, Copilot, Azure, and other related technologies
Proven experience in business process design and customer journey mapping
Experience with Agile project delivery including user story documentation, estimation & backlog management
Strong advocate for adherence to standards, best practices, and delivery processes.
Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion.
Ability to travel up to 50% depending on project complexity and customer expectations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Dynamics 365 CECRMbusiness process designcustomer journey mappingAgile project deliveryuser story documentationbacklog managementconfigurationdata strategysystem design

Soft skills

leadershipstakeholder engagementinfluencecommunicationmentoringcollaborationproblem-solvingself-starterownershipcontinuous improvement

Certifications

Bachelor’s degree in information systems managementBachelor’s degree in Computer Science