Customer Service Manager
Arbella Insurance Group
full-time
Posted on:
Location Type: Office
Location: Avon • Connecticut • United States
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Salary
💰 $110,000 - $140,000 per year
About the role
- provide strategic and frontline leadership to Bearingstar's CT Customer Service Department
- manage CT Office Managers and provide leadership across all CT service functions
- develop and implement 'Best in Class' processes to deliver consistent, exceptional customer service
- analyze department performance
- act as the face of Customer Service when partnering with internal and external customers
- create and execute tactical business plans aligned with company strategy
- lead regular team meetings to reinforce Bearingstar's value proposition
- train Team Managers on Renewal Reviews and identifying sales opportunities
Requirements
- 3–5 years of progressive Customer Service leadership experience required
- Personal Lines insurance experience a plus
- strong interpersonal and communication skills
Benefits
- competitive salaries
- bonuses
- excellent benefits
- strong development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipinterpersonal skillscommunication skills