ARB Interactive

Live Ops Lead

ARB Interactive

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Design, plan, and execute a calendar of tournaments, challenges, and special events
  • Create compelling in-game promotions that drive engagement and monetization
  • Coordinate themed events aligned with holidays, game launches, and marketing campaigns
  • Analyze event performance and iterate on strategies to improve outcomes
  • Manage the implementation and scheduling of live operations activities
  • Ensure flawless execution of promotions, bonus events, and special features
  • Troubleshoot operational issues in real-time to minimize player impact
  • Coordinate with Platform team for technical implementation of special events
  • Develop strategies to increase daily active users and session length
  • Create and optimize engagement loops through well-timed events and rewards
  • Work with the retention team to implement targeted player reactivation campaigns
  • Design loyalty-building initiatives that encourage regular platform visits
  • Balance player experience with monetization opportunities in promotional design
  • Collaborate with Commercial Insights to optimize promotion parameters for ROI
  • Identify opportunities to enhance conversion through strategic event timing and rewards
  • Analyze player behaviors during events to refine future monetization strategies
  • Collaborate with Marketing on promotional messaging and communication
  • Work with the Casino & Content Manager to align events with game launches
  • Partner with Product and Engineering to implement new event features
  • Support VIP team with special events for high-value players
  • Manage back-office tools for promotion scheduling and configuration
  • Document processes and create templates for repeatable event types
  • Develop performance tracking systems for live operations activities
  • Train team members on operational tools and best practices

Requirements

  • 3+ years of experience in live operations for games or digital products
  • Strong project management skills with attention to detail
  • Experience designing and implementing player engagement initiatives
  • Analytical mindset with ability to optimize based on performance data
  • Bachelor's degree in Business, Marketing, or related field
  • Preferred: Experience specifically in social casino or gambling-adjacent industries
  • Preferred: Knowledge of player psychology and engagement drivers
  • Preferred: Background in digital marketing or retention campaigns
  • Preferred: Understanding of virtual economies and player incentives
  • Preferred: Experience with A/B testing and performance optimization
Benefits
  • Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
live operationsplayer engagement initiativesA/B testingperformance optimizationevent performance analysismonetization strategiesperformance tracking systemspromotional designdata analysisproject management
Soft Skills
attention to detailanalytical mindsetcollaborationtroubleshootingcommunicationstrategic thinkingteam trainingcreativityproblem-solvingtime management
Certifications
Bachelor's degree in BusinessBachelor's degree in Marketingrelated field certification