Senior Project Manager – Customer Implementations, Professional Services
Aravo Solutions - Integrated Risk & Resilience
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Oregon • Texas • United States
Visit company websiteExplore more
Job Level
Tech Stack
About the role
- Lead end-to-end SaaS implementation projects, ensuring timely and successful delivery.
- Build and maintain strong client relationships, serving as a trusted advisor throughout the implementation process.
- Communicate effectively with clients and internal stakeholders to align expectations and resolve challenges.
- Proactively identify and evaluate the risks associated with implementation activities and take appropriate action to control/mitigate the risks and keep projects on track.
- Demonstrate a strong sense of ownership in delivering successful implementations and ensuring client satisfaction.
- Drive projects forward, influence stakeholders, and lead teams with confidence.
- Provide immediate visibility into project risks knowing when to escalate internally and with customer’s executive sponsorship as appropriate.
- Ensure the quality of the implementation meets or exceeds industry standards and customer expectations and leads to client satisfaction and referenceable clients.
- Proactively share insight with other departments gained from both current and prior project management experience.
- Provide dynamic leadership to cross-functional teams, ensuring collaboration and accountability.
- Monitor project performance, track key metrics, and report on progress to leadership.
- Identify opportunities for continuous improvement of project implementations, enhancing efficiency and client satisfaction.
- Mentor and develop less experienced project managers by fostering a culture of continuous learning and professional growth.
Requirements
- Experience: 10+ years of project management experience and 5+ years of SaaS implementation project management; PMP certification highly preferred
- Accountability: A strong sense of ownership in delivering successful implementations and ensuring client satisfaction.
- Communication: Exceptional verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences as well as manage expectations and resolve issues.
- Leadership: Strong leadership and problem-solving abilities, with a proactive and adaptable approach.
- Relationship Management: Proven ability to build and maintain strong client relationships.
- Project Management: Experience with Agile, Scrum, or other project management methodologies.
- Continuous Improvement: A mindset for process optimization and efficiency improvements.
- Tools & Technology: Proficiency in project management tools (e.g., Jira, Asana, ClickUp) and SaaS platforms.
- Third-Party Risk Management (TPRM) Experience: Knowledge of TPRM frameworks and best practices is a plus.
Benefits
- 100% Employer Paid Medical Insurance options for the Employee and Family
- Paid Maternity and Paternity Leave
- Life and AD&D Insurance
- Long-Term Disability Insurance
- 401K with Company Matching
- Equity Participation
- 4 Weeks of Vacation
- Fully Stocked Kitchens
- Company-Sponsored Charitable Day of Giving Events
- ......and many more!
- **Aravo Solutions Inc. is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc. is registered, they may not be eligible for employment. The eligible states include: FL, GA, MA, MO, NC, NH, NV, OR, PA, SC, TN, and TX.**
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementSaaS implementationAgileScrumprocess optimizationrisk managementcontinuous improvementmetrics trackingclient satisfaction
Soft Skills
communicationleadershipproblem-solvingrelationship managementownershipadaptabilitycollaborationmentoringaccountability
Certifications
PMP