Aravo Solutions - Integrated Risk & Resilience

Artificial Intelligence

• Design, build, test and document AI agents that automate workflows, enhance analytics, and support risk/compliance decision-making in the TPRM domain.
• Develop and customize AI Agent “blueprints” to map business logic, using LLM-powered and rules-based components for task automation and decision-making.
• Build and test agent interfaces, ensuring seamless interaction in user-facing contexts (AI canvas, dashboards, embedded widgets).
• Implement no-code/low-code configuration frameworks enabling customers to adapt AI behaviors to their business processes.
• Ensure AI agents integrate seamlessly with existing SaaS workflows, APIs, and risk scoring engines.
• Configure conversational flows, prompt logic, and integrations with internal and external APIs, business systems and third party data providers.
• Conduct QA and testing to identify issues in intent recognition, response accuracy, and workflow automation.
• Produce clear documentation of agent logic, underlying configuration, prompt strategies, escalation paths and identified performance metric tracking.
• Collaborate cross-functionally to serve as a bridge between business users (who help prototype and refine workflows) and development teams (who implement integrations and advanced logic).
• Assist in identifying and implementing guardrails, supporting data integrations, and escalation logic for complex or off-topic use cases to transfer to human agents if/where necessary.
• Maintain, troubleshoot, and analyze existing agents, using visual logs, traces, and analytical tools to improve workflow reliability and effectiveness.

Agent Builder – AI/SaaS, Entry Level

Customer Success Manager

• Serve as the executive-level relationship lead for assigned implementation projects, ensuring strong alignment between customer leadership and internal teams.
• Facilitate strategic discussions to connect the implementation scope and roadmap with the customer’s business priorities and success metrics.
• Partner with Project Managers and Solution Architects to anticipate risks, resolve roadblocks, and ensure consistent communication with all stakeholders.
• Drive value realization by defining, tracking, and communicating the business outcomes achieved through the software implementation.
• Act as the voice of the customer internally, helping shape best practices, delivery improvements, and product feedback loops.
• Support account expansion by identifying opportunities for continued partnership and growth post-implementation.
• Contribute to executive-level governance, reporting, and steering committees as part of key customer engagements.
• Maintain an active presence with clients through regular onsite visits — meeting with executives, project sponsors, and end users to reinforce relationships and ensure implementation success.

Client Engagement Manager

Manager

• Lead, mentor, and manage a team of full-time configuration specialists.
• Serve as a subject matter expert on your team's projects.
• Act as a coach and mentor, helping your team members develop their technical skills and grow their careers.
• Collaborate with leadership to define team goals, improve internal processes, and contribute to the overall strategy of our Professional Services organization.
• Occasionally engage with clients directly to manage expectations, resolve escalations, and ensure high levels of client satisfaction.

Implementation Consulting Manager

• Lead, mentor, and manage a team of full-time configuration specialists and/or solution architects.
• Serve as a subject matter expert on your team's projects.
• Act as a coach and mentor, helping your team members develop their technical skills and grow their careers.
• Collaborate with leadership to define team goals, improve internal processes, and contribute to the overall strategy of our Professional Services organization.
• Occasionally engage with clients directly to manage expectations, resolve escalations, and ensure high levels of client satisfaction.

Manager – Solution and Delivery

Solutions Engineer

• Assist in the implementation and delivery of assigned projects
• Work as a team member on all aspects of Aravo delivery including but not limited to:
• Administering a Design Workshop for Clients
• Translate client requirements into detailed Aravo configuration requirements
• Derive effort estimate based on bespoke requirements
• Advanced configuration of Aravo solution
• Answer project team design/configuration questions
• Advanced Problem Solving and Troubleshooting
• Documentation of design and configuration best practices
• Work with Client configuration teams in advisory capacity to provide best practice, educate and troubleshoot configuration issues
• Provide feedback / suggestions on internal processes to help set best practice for future services configuration builds
• Provide updates to project leads on the status of deliverables vs. schedule
• Identify out-of-scope functionality and raise scope creep concerns to the project manager
• Ability to work independently on a project with limited oversight and no additional resources when required
• Develop effort estimates for existing client’s future work
• Use of project templates and tools appropriately and effectively
• Work autonomously to achieve desired outcomes of a project

Solution Architect – SaaS Implementation

Learning and Development

• Develop and deliver training programs for clients and internal employees focused on software configuration, administration, and end-user functionality.
• Conduct “train-the-trainer” sessions to equip client teams with the skills to train their own users effectively.
• Create and maintain training materials, including user guides, configuration workbooks, videos, e-learning modules, and hands-on exercises.
• Collaborate with Professional Services, Product, and Support teams to ensure training content is aligned with implementation processes and product updates.
• Facilitate live (virtual and in-person) training sessions for small and large audiences, ensuring high engagement and comprehension.
• Assess training effectiveness through participant feedback, assessments, and performance metrics; identify opportunities for improvement.
• Assist in onboarding new employees within Professional Services or Customer Success teams by delivering internal product and process training.
• Stay current with product enhancements and continuously update training materials and methods to reflect system and process changes.

SaaS Training Specialist

Financial Planning and Analysis

• - Lead monthly, quarterly, and annual forecasting processes for company-wide revenue, costs, and margins.
• - Develop driver-based financial models for recurring revenue, customer retention, headcount, and departmental budgets.
• - Partner with leaders to manage operating plans, headcount, and expense forecasts.
• - Act as a trusted advisor to department heads, providing financial insights that drive operational and strategic decisions.
• - Support contract structuring, pricing, and profitability analysis.
• - Review key initiatives (e.g., new product launches, marketing programs, services engagements) for financial viability and ROI.
• - Deliver accurate and timely financial reports, dashboards, and KPIs for executive and departmental stakeholders.
• - Monitor performance against budgets, identify risks and opportunities, and recommend corrective actions.
• - Analyze company-wide profitability by multiple dimensions.
• - Partner with Accounting to ensure accurate and compliant revenue recognition under ASC 606 for SaaS and services contracts.
• - Support reconciliations of deferred revenue, project margins, and key balance sheet accounts.
• - Assist in audit preparation and internal control compliance.
• - Drive continuous improvement in financial planning, reporting, and operational processes.
• - Collaborate with HR and department leads to align headcount planning with business priorities.
• - Lead or participate in system and process automation initiatives to improve financial efficiency.
• - Ensure compliance with GAAP, internal policies, and audit standards.
• - Support internal controls and financial governance processes.
• - Contribute to financial risk management and compliance efforts across global operations.

Finance Manager – SaaS

Consultant

• Develop, test, and implement customer-driven data integrations, both internal and external, under the direction of an Integration Services Architect
• Develop and maintain SDLC documentation for integration projects
• Proactively interact and communicate with implementation teams
• Continually demonstrate a willingness and capability to learn
• Assist in the triaging, issue identification and resolution of reported integration related issues
• Create and maintain operational, architectural, and design documentation

Integration Consultant – SaaS, TPRM

Implementation Specialist

• Configure, customize, and extend our TPRM platform to meet client-specific requirements and approved solution designs.
• Design and implement workflows, automations, and conditional logic to reflect complex business processes.
• Define and configure data models, objects, relationships, and validation rules to support client use cases.
• Translate business requirements and functional solution designs into detailed, accurate technical configurations.
• Act as a trusted advisor and consultant to clients, gaining confidence and ensuring a smooth implementation experience.
• Collaborate closely with Solution Architects, Project Managers, and client stakeholders to refine requirements and resolve configuration challenges.
• Troubleshoot and resolve issues during implementation, testing, and deployment phases.
• Support User Acceptance Testing (UAT) and client go-lives with technical expertise and platform insight.
• Oversee and coordinate offshore resources assisting with development, ensuring project timelines and quality standards are met.
• Contribute to internal best practices, process documentation, and implementation methodology improvements.

Senior Implementation Consultant – SaaS

Project Manager

• **Key Responsibilities:**
• · Lead end-to-end SaaS implementation projects, ensuring timely and successful delivery.
• · Build and maintain strong client relationships, serving as a trusted advisor throughout the implementation process.
• · Communicate effectively with clients and internal stakeholders to align expectations and resolve challenges.
• · Proactively identify and evaluate the risks associated with implementation activities and take appropriate action to control/mitigate the risks and keep projects on track.
• · Demonstrate a strong sense of ownership in delivering successful implementations and ensuring client satisfaction.
• · Drive projects forward, influence stakeholders, and lead teams with confidence.
• · Provide immediate visibility into project risks knowing when to escalate internally and with customer’s executive sponsorship as appropriate.
• · Ensure the quality of the implementation meets or exceeds industry standards and customer expectations and leads to client satisfaction and referenceable clients.
• · Proactively share insight with other departments gained from both current and prior project management experience.
• · Provide dynamic leadership to cross-functional teams, ensuring collaboration and accountability.
• · Monitor project performance, track key metrics, and report on progress to leadership.
• · Identify opportunities for continuous improvement of project implementations, enhancing efficiency and client satisfaction.
• · Mentor and develop less experienced project managers by fostering a culture of continuous learning and professional growth.

Senior Project Manager – SaaS Implementation

• Lead monthly, quarterly, and annual forecasting processes for PSO revenue, costs, and margins.
• Build driver-based models for utilization, backlog, project profitability, and staffing needs.
• Partner with PSO leadership to evaluate and review SOWs, ensuring financial viability and alignment with margin targets.
• Support contract structuring, pricing strategies, and deal review for customers.
• Act as a trusted advisor to PSO leaders, helping them make data-driven decisions on staffing, delivery models, and resource allocation.
• Deliver accurate and timely financial reports, dashboards, and KPIs for PSO leadership.
• Review project-level and customer-level profitability, identifying risks and opportunities to improve outcomes.
• Track and report on services backlog, utilization, realization rates, and margin performance.
• Responsible for company-wide software subscription renewals and user count management & reporting.
• Ensure accurate and compliant revenue recognition for professional services under GAAP, including fixed-fee, time & materials, and milestone-based contracts.
• Partner with Accounting to reconcile project revenue, deferred revenue, and margin reporting.
• Maintain strong internal controls and compliance related to PSO financials.
• Support annual PSO financial statement audit.
• Drive process improvements in project financial tracking, revenue recognition, and forecasting accuracy.
• Collaborate with HR and PSO operations to align headcount planning and SOWs with enterprise customer needs.
• Ensure compliance with accounting standards (GAAP) in services revenue recognition.
• Support audits, internal controls, and compliance requirements related to PSO.

Finance Manager – SaaS Professional Services

Product Manager

• Act as the primary advocate for Aravo’s customers, championing their voice and translating their needs and pain points into a clear product strategy.
• Develop and own the product roadmap and backlog, using data, user research, and market insights to drive prioritization and alignment.
• Work closely with support, customer success, engineering, UX, sales, and other teams to ensure successful product launches and ongoing optimization; communicate the product vision and strategy with clarity and empathy.
• Actively leverage and experiment with AI tools to increase effectiveness and speed; identify new ways to leverage emerging technologies.
• Use a data-informed approach to define detailed requirements and drive quantifiable improvements for customers and the business.
• Provide guidance and mentorship to other product managers, fostering a culture of continuous learning and customer obsession.
• Identify and pursue new product and packaging opportunities to drive growth and market leadership.
• Work directly with stakeholders and customers to understand the highest impact enhancements for a diverse user base.
• Collaborate with PMs across integrations, user experience, platform services, and sustaining teams.
• Be a key member of a small, agile team working with the VP of Product Management to develop product roadmaps and drive execution.
• Travel: 10%-20%.

Product Manager, SaaS Platform Enhancements

• Lead end-to-end SaaS implementation projects, ensuring timely and successful delivery.
• Build and maintain strong client relationships, serving as a trusted advisor throughout the implementation process.
• Communicate effectively with clients and internal stakeholders to align expectations and resolve challenges.
• Proactively identify and evaluate the risks associated with implementation activities and take appropriate action to control/mitigate the risks.
• Demonstrate a strong sense of ownership in delivering successful implementations and ensuring client satisfaction.
• Drive projects forward, influence stakeholders, and lead teams with confidence.
• Provide immediate visibility into project risks and escalate internally and with customer’s executive sponsorship as appropriate.
• Ensure the quality of the implementation meets or exceeds industry standards and customer expectations and leads to client satisfaction and referenceable clients
• Proactively share insight with other departments gained from project experience.
• Provide dynamic leadership to cross-functional teams, ensuring collaboration and accountability.
• Monitor project performance, track key metrics, and report on progress to leadership.
• Identify opportunities for continuous improvement of project implementations, enhancing efficiency and client satisfaction.
• Mentor and develop less experienced project managers by fostering a culture of continuous learning and professional growth.

Senior Project Manager, Implementation

Program Manager

• Lead complex, multi-team SaaS software programs from initiation through delivery, ensuring on-time, on-budget, and in-scope execution.
• Oversee coordination and administration of all aspects of projects including planning, organizing, leading, and risk and quality control of project activities.
• Establish executive-level trust and credibility with clients and act as primary client point of contact.
• Monitor scope, schedule, and budget and ensure project teams track on time and on budget.
• Establish and foster governance structure within project implementation lifecycle.
• Proactively identify, evaluate, and mitigate risks; maintain risk registers and provide visibility/escalation.
• Develop and maintain program plans, timelines, communication strategies, and implementation roadmaps.
• Ensure implementation quality meets industry standards and customer expectations; drive client satisfaction and referenceable clients.
• Facilitate decision-making, remove blockers, and escalate risks proactively.
• Share project insights with other departments and support continuous improvement by capturing lessons learned and driving best practices.
• Foster a culture of ownership, collaboration, and accountability across distributed teams.
• Act as executive sponsor for key accounts and build strong relationships with senior client stakeholders.
• Provide regular updates and detailed reports to senior management and stakeholders on program status, successes, challenges, and next steps.
• Help develop the PMO business model and mechanisms for self-sustaining growth.

Backend Engineer

• Aravo Solutions, Inc. is a global leader in third-party risk management, ESG, and vendor lifecycle management solutions. Our cloud-based platform empowers organizations of all sizes, from Fortune 100 to mid-level enterprises, streamline vendor management processes, mitigate risk, and drive strategic decision-making. We provide guidance globally for the most complex third-party networks in the world, helping them manage risk, achieve compliance, and protect their reputations.
• Join us at Aravo Solutions, where we are passionate about helping companies eliminate corruption and social injustice from their extended enterprises. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of vendor management!
• Position Overview:
• The Aravo product development team places an emphasis on meaningful contribution by all members in a creative, collaborative, and sustainable environment where opportunities for growth, leadership, and recognition abound. The Engineer will enhance and maintain a highly configurable, multi-tenant, enterprise class, SaaS solution that incorporates cross-organizational collaborative workflows, data integration, and a rich user interface built on a complex data model. This role will work primarily on the design and implementation of solutions that integrate with infrastructure, new and existing services, monitoring systems and internal tooling to provide a secure, reliable, supportable platform.
• Key Responsibilities:
• Design, develop, and maintain scalable and supportable services and APIs for a multi-tenant SaaS application.
• Manage and improve CI/CD pipelines, Infrastructure as Code (IaC), and configuration management, focusing on engineering efficiencies, quality, and security, to accelerate deployment cycles.
• Effectively communicate risk and impact of changes by defining technical requirements through collaboration with stakeholders to understand functional, system, and data requirements.
• Drive sustained improvements in our platforms observability to proactively identify issues, improve system health, and reduce incident resolution time.
• Contribute to architectural discussion and champion best practices for code quality, security, and operational excellence.
• Create and maintain technical documentation for system architecture and operational procedures.
• Provide training to team members as needed.
• Stay current with industry trends and emerging technologies, proposing and implementing improvements to enhance the SaaS platform.
• Assist in diagnosing and resolving customer issues, offering support for debugging and remediating issues.
• Participate in Agile/Scrum practices such as sprint planning, daily stand-ups, and retrospectives as well as managing project timelines and deliverables effectively

Sr. Software Engineer, SaaS Platform, Java

DevOps Engineer

• Aravo Solutions, Inc. is a global leader in third-party risk management, ESG, and vendor lifecycle management solutions. Our cloud-based platform empowers organizations of all sizes, from Fortune 100 to mid-level enterprises, streamline vendor management processes, mitigate risk, and drive strategic decision-making. We provide guidance globally for the most complex third-party networks in the world, helping them manage risk, achieve compliance, and protect their reputations.
• Join us at Aravo Solutions, where we are passionate about helping companies eliminate corruption and social injustice from their extended enterprises. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of vendor management!
• Position Overview: The Aravo product development team places an emphasis on meaningful contribution by all members in a creative, collaborative, and sustainable environment where opportunities for growth, leadership, and recognition abound. This role will enhance and maintain a highly configurable, multi-tenant, enterprise class, SaaS solution that incorporates cross-organizational collaborative workflows, data integration, and a rich user interface built on a complex data model. This role will work primarily on driving Operational Excellence and improving our team’s Developer Experience through automation, visibility, and continuous improvement.
• Key Responsibilities:
• Champion DevOps best practices by creating a culture of change, gathering continuous feedback, and driving efficiency through automation.
• Manage and improve CI / CD pipelines and infrastructure as Code (IaC), focusing on engineering efficiencies, quality, and security, to accelerate deployment cycles.
• Collaborate engineering teams to ensure operational excellence.
• Ensure that all infrastructure, systems, and services are scalable, secure, and cost effective.
• Own observability and incident management with KPIs to measure effectiveness and drive continuous improvement initiatives.
• Security first mindset for infrastructure, tools, software, and SaaS vendors.
• Assist in diagnosing and resolving customer issues, offering support for debugging and remediating issues.
• Participate in Agile/Scrum practices such as sprint planning, daily stand-ups, and retrospectives as well as managing project timelines and deliverables effectively.
• Provide 24/7/365 coverage to support internal and external customers.