ARAUCO - North America

IT Support

• Owns the day-to-day operation of all Information Systems and all IT Infrastructure at the Atlanta office
• Work with Corporate IT to maintain local network and infrastructure
• Maintains Servers (physical and virtual), switches, printers and copiers, local phone system, and other in-house devices, as well as security camera system, NVR server, and any remote viewing stations and remote viewing software
• Support office 365 for all staff
• Install and support corporate antivirus software and ensure deployment and functionality of any security utilities or patches deemed appropriate by corporate security
• Create and maintain user accounts in a Microsoft Active Directory environment
• Support windows workstations and windows servers both physical and virtual
• Setup and support all company owned mobile devices and mobile applications (email, SAP Concur, MS Multifactor Authentication, etc.)
• Provide training for all new hardware and software that is used on site and perform network orientations for new hires at responsible sites
• Responsible for maintaining server room environment (climate control systems, PDU, and backup power systems – generator and UPS’)
• Respond to IT requests through corporate IT helpdesk software and document all IT hardware/software changes
• Work with IT vendors and contractors for warranty hardware repairs
• Backup of all servers and owns the responsibility for operating and maintenance onsite and cloud corporate backup systems
• Provide technical assistance and troubleshooting for all users when required
• Provide after-hours support by participating in after-hours on-call rotation
• Budgeting for new/used hardware and software and licenses

IT Administrator