Subscription Services Operations Specialist
Aras Corporation
full-time
Posted on:
Location Type: Remote
Location: Poland
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About the role
- Analyze data and uncover trends to help us deliver smarter, faster, and more accurate solutions.
- Collaborate with talented teams across the business, making a real impact on our goals and customer experience.
- Optimize and operate the tools that power our Subscription Services, ensuring every subscriber receives exceptional service.
- Drive process improvements and help implement new workflows that boost efficiency and reduce errors.
- Enterprise Tool Administration & Integrations – responsible for managing and optimizing business platforms used to support and enable Aras Subscription Services teams.
- Partnering with IT and Sales Operations may be required at times to support integration between Aras business systems and other 3rd party technologies.
- Reporting & Data Analytics – develop and maintain SQL queries and Power BI dashboards to deliver actionable insights to stakeholders on revenue performance and subscription services consumption.
- Perform ongoing data quality checks, reconcile discrepancies across systems, and ensure reporting accuracy.
- Provide ad hoc analysis and recurring reports to support Subscription Services team priorities and decision-making.
- Subscriber Operations – monitor and support the customer journey, including onboarding, renewals, and cancellations. Analyze operational and customer data to identify trends, anomalies, and opportunities to improve the effectiveness and consistency of their journey.
- Track, maintain, and report on key performance indicators such as churn rate, customer lifetime value, and subscriber health score to support retention, forecasting, and continuous improvement efforts.
- Process Improvement – document and analyze Subscriber Services workflows to identify inefficiencies, gaps, and sources of error. Recommend and support implementation of process improvements that increase operational efficiency and accuracy.
- Leverage automation, AI, and enabling tools (e.g., Copilot agents) to reduce manual work and improve consistency.
- Partner with Operations, Customer Support, and Services teams to streamline day-to-day service delivery and support scalable execution.
Requirements
- BA/BS degree in Computer Science, Information Technology, or comparable field
- Good knowledge of relational databases with ability to read and write queries using SQL
- Experience designing, building, and deploying reports and dashboards using Power BI, Tableau, or an other equivalent business analytics platform
- Experience designing, building, and deploying agents using Microsoft Copilot Studio, including configuring topics, actions, and conversational flows to support business use cases.
- Experience in the administration and maintenance of Totango, Gainsight, other Customer Success platforms or CRM comparable tool like Salesforce
- Experience with integration tools such as Workato or MuleSoft
- Must be eligible to work in Poland
- Languages: English (Fluent – written and verbal).
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLPower BITableauMicrosoft Copilot StudioTotangoGainsightSalesforceWorkatoMuleSoftdata analysis
Soft Skills
collaborationprocess improvementanalytical thinkingcommunicationcustomer experience focusproblem-solvingattention to detailorganizational skillsefficiency optimizationstakeholder engagement