Director of Operations
Aramark
full-time
Posted on:
Location Type: Office
Location: Washington • District of Columbia • Washington • United States
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Salary
💰 $120,000 per year
Job Level
About the role
- Assist with planning, managing, and leading multiple departments with multi-million-dollar revenue to meet operating and financial goals, client objectives, and guest needs
- Overseeing key food and beverage operations including concessions, catering, warehouse and scheduling
- Support and be responsible for planning, executing, and partnering with other departments to ensure successful events
- Report to the General Manager with a team of salaried direct reports
- Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
- Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
- Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
- Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations
- In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
- Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.
Requirements
- Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, or Business Management
- The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role
- Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
- Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
- Meaningful experience in service industry, contract services, or hospitality environment
- Proven ability leading through other managers
- Experience in creating and managing a department budget, financial controls and analysis
- Experience crafting product sales strategies and implementing operational programs and initiatives
- Prior Union property experience required.
Benefits
- Medical
- Dental
- Vision
- Work/life resources
- Retirement savings plans like 401(k)
- Paid days off such as parental leave and disability coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budget managementfinancial analysiscontract managementservice improvementoperational productivityevent planningfood and beverage operationssales strategy developmenthospitality managementdepartment management
Soft Skills
interpersonal skillscommunication skillsleadershipclient service focusentrepreneurshipteam buildingrelationship managementproblem-solvingstrategic planningcustomer satisfaction
Certifications
Bachelor's degree in Food ServiceBachelor's degree in HospitalityBachelor's degree in Business Management