Aramark

Catering Relationship Manager

Aramark

full-time

Posted on:

Location Type: Office

Location: McLean • Virginia • United States

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About the role

  • Ensure catering operations connect to the Executional Framework.
  • Deliver consistent quality in planning and execution of events.
  • Demonstrate established company solutions to ensure consistency, quality and efficiency within consumer driven offerings.
  • Lead catering team to ensure quality in final presentation of food.
  • Train and lead employees to ensure knowledge of food menus and promotional calendars.
  • Model and reinforce Aramark's mentor process.
  • Reward and recognize employees.
  • Monitor team performance and provide regular feedback.
  • Plan and execute team meetings and daily huddles.
  • Complete and maintain all staff records including training records, schedules and performance data.
  • Develop and maintain effective client and customer rapport for mutually effective business relationships.
  • Demonstrate excellent customer service using Aramark's standard model.
  • Implement communication strategy as provided by marketing team in order to build catering revenue.
  • Responsible for delivering food and labor targets.
  • Develop and execute strategies to achieve catering revenue forecasts.
  • Responsible for executing catering events of wide-ranging size and scope, including staffing and management.
  • Ensure accurate reporting of all catering related revenue, expenses, and receivables.
  • Coordinate activities with other departments as appropriate.
  • Ensure compliance with Aramark food, occupational and environmental safety policies in all culinary and kitchen operations.

Requirements

  • An approved catering qualification at diploma/degree level and /or 2-5 years industry experience, 2 of which were at management or department head level with a strong background in a high-volume hospitality, conference and banqueting operation.
  • Bachelor's degree or equivalent experience.
  • Strong hotel or restaurant background would be very important for this role as well as a background in industrial catering.
  • Demonstrates excellent people management skills with experience of managing large teams of staff.
  • A passion for food and service and the ability to innovate in this area.
  • A high degree of knowledge of Food Hygiene including HACCP.
  • The ability to manage in a diverse and pressurized environment with a focus on client and customer services.
  • Commercially focused, experience with budgets and a proven ability to achieve stretching commercial targets.
  • Actively seeks change, a self-motivator and is ready to challenge in the interest of continuous improvement.
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
catering operationsevent planningfood presentationfood menuspromotional calendarscatering revenue forecastsHACCPbudget managementreportingstaff management
Soft Skills
customer servicepeople managementteam leadershipcommunicationperformance feedbackrelationship buildinginnovationself-motivationchange managementcontinuous improvement
Certifications
catering qualificationBachelor's degree