Call Center Dispatch
Aramark
full-time
Posted on:
Location Type: Office
Location: Albany • New York • United States
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Salary
💰 $19 per hour
Job Level
About the role
- The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services.
- Performs and coordinates a variety of duties related to dispatch and scheduling
- Responsible for receiving calls for service; prioritizes and coordinates the service requests
- Works closely with management and the dispatch team to communicate needs and ensure timely guest service
- Handles and maintains all records and documentation of service requests; uses software to log activity
- Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
- Other duties and tasks as assigned by manager
Requirements
- Previous experience in transportation dispatch or related field preferred
- Must have a solid understanding of software applications
- Demonstrates strong social skills, accuracy, and attentional to detail
- Proven interpersonal and communication skills, both written and verbal
- Must be available to work flexible hours including evenings and weekends
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off such as parental leave
- disability coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
social skillsinterpersonal skillscommunication skillsattention to detailcustomer serviceteam coordinationprioritizationflexibility