Aramark

General Manager – Retail

Aramark

full-time

Posted on:

Location Type: Office

Location: Durham • North Carolina • United States

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About the role

  • Delivers strong operational performance by executing against Aramark Healthcare+ and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plan is to provide optimal merchandise quality and service.
  • Drives customer satisfaction by utilizing customer feedback to respond to customer needs and to improve retail services.
  • Ensures compliance to sanitation, and general workplace safety standards.
  • Oversees all retail and catering operations, including cash handling, marketing & merchandising, product presentation, quality and cost control, catering, retail systems and technology.
  • Develops and implements retail services plan to improve service, quality and profitability of service areas.
  • Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
  • Provides overall direction and manages performance for the Retail Managers, Supervisors and/lor front line staff, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
  • Develops operational component forecasts and is able to explain variances. Responsible for component’s accounting functions.
  • Responsible for scheduling and managing food service activities in compliance with Aramark healthcare food service systems

Requirements

  • Bachelor's degree or equivalent experience required
  • Retail Food Service Management experience required; within a high volume institution (Hospital, University, Business Dining)
  • Marketing, merchandising and cash handling experience required.
  • Preferring multi-outlet experience (Cafeteria, Coffee Shop/Kiosk, C-Store, Grab & Go).
  • Solid computer skills required, including experience implementing or maintaining retail technology.
  • Strong financial acumen required
  • Food Safety and Sanitation knowledge is essential in this role
  • Ability to provide a high level of customer service is critical to success in this role.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Retail Food Service ManagementMarketingMerchandisingCash HandlingFinancial AcumenFood SafetySanitationOperational ForecastingQuality ControlCustomer Service
Soft Skills
Customer SatisfactionClient RelationsEmployee DevelopmentEngagementComplianceInterpersonal SkillsLeadershipCommunication
Certifications
Bachelor's Degree