Aramark

Bilingual Spanish HR Coordinator, Entry Level

Aramark

full-time

Posted on:

Location Type: Hybrid

Location: Nashville • Tennessee • United States

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Job Level

Entry Level

About the role

  • Provide excellent customer service in response to phone and online inquiries from employees and managers.
  • Resolve inquiries by accessing information in multiple HR systems.
  • Triage general inquiries to ensure correct work category is assigned.
  • Escalate more complex issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as required.
  • Process transactions by collecting required information or back-up documentation from the employee, manager or HR.
  • Respond to phone or online help requests on navigating the HR Portal and other HR related systems.
  • Perform quality assurance reviews on electronic and manual transactions.
  • Partner with Payroll and other COEs, as appropriate to resolve issues.
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
  • Process HR transactions in HCMS.
  • Run queries and ad-hoc reports from HCMS as needed.
  • Triage cases as received.
  • Review and ensure case was completed fully and accurately.
  • HRA will rotate across team in various roles to include triage of cases, auditing, processing, and quality improvement processes.
  • Participation in employee engagement activities.
  • Special projects as assigned.

Requirements

  • Bachelor’s degree in HR or related field strongly preferred
  • Knowledge of HR concepts and terminology
  • Experience working in a call center environment strongly preferred
  • Effective verbal communication skills
  • Effective listening skills
  • Strong customer service orientation
  • Confident phone presence
  • Strong ability to grasp information quickly and probe effectively when required
  • Excellent organizational skills and the ability to prioritize requests and duties
  • Attention to detail
  • Effective research, problem-solving, and follow-through skills
  • Strong computer/technical skills; previous HRIS experience preferred
  • Ability to remain positive under pressure.
Benefits
  • Medical, dental, and vision
  • Retirement savings plans like 401(k)
  • Paid days off such as parental leave and disability coverage
  • Flexible work arrangements
  • Generous PTO, Vacation, and 9 paid holidays
  • Volunteer days, community partnerships
  • Employee Assistance Program
  • Employee discounts on select services and products
  • My Healthy Changes well-being program
  • Adoption Assistance & Paid Parental Leave
  • Tuition Funding Sources and Scholarship Programs
  • Retirement plan (401K or SIRP for those eligible) with match on annual contributions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HRISHCMSquality assurancedata processingreportingcase triagetransaction processingad-hoc reportingauditingquality improvement
Soft Skills
customer service orientationverbal communicationlistening skillsorganizational skillsattention to detailproblem-solvingresearch skillsability to prioritizepositive attitude under pressureinformation grasping
Certifications
Bachelor’s degree in HRrelated field