National Account Director
Aramark
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • United States
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Job Level
About the role
- Acts as the national-level, single point of contact and provides strategic program oversight for a portfolio of National Account client(s)
- Oversee the day-to-day activities of the account to ensure all service level objectives are achieved
- Establish, measure and ensure improvement against the client’s KPIs
- Meet and exceed fiscal year planned portfolio objectives including overall revenue growth, base business growth, gross profit margin, profitability and client retention
- Manage client contract(s) according to requirements and execute on extensions in alignment with fiscal year retention plan
- Execute on portfolio price increase plans in alignment with client contractual terms
- Support Billing & Collections team through completion of monthly pricing audits, and as required to ensure attainment of AR objectives for client portfolio
- Execute on monthly, quarterly and semi-annual client meetings and business reviews as required – includes preparation of presentation materials and relevant data reporting, as well as travel and delivery of in-person client presentations.
- Support the National Account Sales team in rollout/implementation activities for newly sold clients who will be added to the assigned managed portfolio.
- Responsible for implementation of client program upgrades
- Lead RFP retention efforts for clients within managed portfolio in partnership with the National Account Sales team
- Partner with Aramark XLOB leaders to support account management, growth and retention efforts for clients in portfolio who utilize multiple Aramark service lines
- Actively coordinate introductions and meetings between Aramark leadership and client leadership within managed portfolio to facilitate deeper, long-term partnerships
Requirements
- Bachelor’s Degree required.
- Minimum of 8 years successful B2B sales and/or account management experience
- Superior business acumen and the ability to manage high-profile, strategic accounts.
- Major (National) Account management experience required.
- Ability to lead and collaborate with Account Manager(s) assigned to support account relationships in your portfolio for which you are the primary owner.
- Thorough understanding of financial information relating to profit & loss, sales, capital expenses and other operating issues.
- Track record of plan attainment required.
- Ability to balance client needs and goals with internal objectives.
- Diverse skillset and ability to manage multiple initiatives concurrently with precision and efficiency.
- Understanding of a matrix organization and how to work cross-functionally to achieve objectives.
- Experience in analyzing markets and customer needs to develop innovative strategies leading to increased sales.
- Problem solver – proven ability to identify and resolve operational issues.
- Thorough knowledge of company’s entire product line.
- Strong written and verbal communication skills.
- Strong presentation development and delivery skills.
Benefits
- Equal employment opportunity
- Participation in all aspects of the company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B salesaccount managementfinancial analysisprofit & loss managementsales strategy developmentpresentation developmentdata reportingcontract managementKPI measurementpricing audits
Soft skills
business acumenleadershipcollaborationproblem solvingcommunicationpresentation skillsorganizational skillsstrategic thinkingclient relationship managementmulti-tasking
Certifications
Bachelor’s Degree