Senior IT Operations Support Analyst
Aramark
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • United States
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Job Level
Tech Stack
About the role
- Daily administration of Windows server environments
- Design, install, and configure windows servers both on-prem and in Azure
- Support server OS and Application deployments
- Maintain best practices and support procedures
- Adhere to IBC policy and standards concerning server administration
- Administer and support VMware hypervisor
- Strong understanding of SCCM with advanced knowledge of patch management and OS deployment
- Implement and maintain solutions and technologies that address cyber security issues
- Perform scheduled and ad hoc control/compliance validation
- Assessment and audit of compliance against the security policies and standards
- Improve and maintain monitoring, configuration management, and reporting functions
- Provide after-hours support for infrastructure weekend maintenance and related emergencies
- Maintain inventory and asset configuration documentation
- Interact with customers, management, and staff on a technical level, as required
- Serve as technical expert in Server systems administration and systems management
- Responsible for monitoring system performance, network, and storage utilization
- Provide support with escalated help desk requests via Service Now
- Improve/update new systems and deployment plans
- Create and maintain PowerShell scripts to improve operational efficiency
- Perform troubleshooting as needed, assist with problem-solving efforts, involving other teams, partners, and outside vendors
- Experience and working knowledge of Active Directory and Azure Active Directory
Requirements
- Bachelor’s degree in information technology, computer science, software engineering, or equivalent knowledge acquired by work experience and training
- Working experience of at least three years as an expert-level Windows System Administrator
- Proven experience working in highly collaborative environments.
- Expert understanding of Windows server trends and best practices
- Expertise in securing systems, providing audit evidence, Cluster/HA, and standards implementation
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows Server AdministrationAzureVMwareSCCMPatch ManagementOS DeploymentPowerShellActive DirectoryCyber SecurityConfiguration Management
Soft skills
CollaborationProblem-solvingTechnical CommunicationCustomer InteractionTeamworkAdaptabilityAttention to DetailTime ManagementEscalation ManagementOperational Efficiency
Certifications
Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer ScienceBachelor’s Degree in Software Engineering