Retail Manager
Aramark
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Retail Manager position is responsible for developing and executing dining solutions to meet customer needs and tastes.
- Oversees and manages dining operations where customers order prepared food from a menu.
- Leverages Aramark's coaching model to engage and develop team members to their fullest potential.
- Ensures individual and team performance meets objectives and client expectations.
- Ensures safety and sanitation standards in all operations.
- Maintains effective client and customer rapport for mutually beneficial business relationships.
- Identifies client needs and communicates operational progress.
- Ensures the completion and maintenance of profit and loss statements.
- Deliver client and company financial targets.
- Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
- Creates value through efficient operations, appropriate cost controls, and profit management.
- Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
- Ensures entire team is trained and able to execute.
- Supervises team regarding production, quality and control.
- Maintains a safe and healthy environment for clients, customers and employees.
- Primarily responsible for food service at an assigned retail food location.
- Assists manager in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development.
- Ensures that requirements for appropriate sanitation and safety levels in respective areas are met.
- Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases.
- Assists in location forecast and accounting.
- Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards.
- Coordinates activities with other internal departments.
- Interfaces with vendors and key service users within client organization.
- Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations.
- Develops and implements retail services plans to improve service, quality and profitability of service areas.
- Maintain effective working relationships with other departments to provide a unified retail experience for customers.
Requirements
- Requires at least 4 years of experience
- Requires 1-3 years of experience in a management role
- Previous experience in retail required
- Requires a bachelor’s degree or equivalent experience
- Strong communication skills
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
- Must be able to stand for extended periods of time
- Ability to demonstrate excellent customer service using Aramark's standard service model.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
profit and loss statementsmenu planningfood service managementinventory managementcost controlsanitation standardssafety standardsperformance metricsoperational excellencecustomer service
Soft skills
communication skillsteam developmentclient rapportleadershipinterpersonal skillsproblem-solvingorganizational skillscustomer service excellencetraining and supervisionrelationship management
Certifications
bachelor's degreefood safety certificationmanagement certification