AR-CHITECT

Customer Advocate

• Serve as the main point of contact for assigned clients
• Address client needs, resolve issues, and manage escalations promptly
• Drive contract renewals and pursue cross-sell and upsell opportunities
• Collaborate with internal departments to provide timely service
• Maintain accurate client information in Salesforce

Client Success Advocate

Accounting Manager

• Oversee preparation of monthly, quarterly, and annual financial statements; ensure accuracy and adherence to GAAP
• Manage the close process, including journal entries, reconciliations, accruals, and variance analysis
• Supervise and develop accounting staff; assign work, review output, and provide coaching and feedback
• Ensure accurate payroll processing and commission calculations aligned with service contracts and internal policies
• Oversee timely and accurate AP/AR processing, maintain proper controls, and support proactive collections
• Maintain the chart of accounts, review entries, and ensure proper classification and documentation
• Partner with FP&A or leadership to prepare budgets, monitor performance, and provide financial insights
• Implement and monitor controls to safeguard company assets and ensure compliance with regulatory and audit requirements
• Serve as the primary contact for external auditors; prepare schedules, documentation, and responses
• Identify and implement opportunities to automate billing, streamline payroll, and enhance financial workflows
• Maintain and update accounting policies that reflect the operational needs of a service-based business

Project Manager

• Provide day-to-day project management to ensure successful system implementation by establishing clear goals, identifying potential issues/risks, and developing contingency plans.
• Tracking progress and providing overarching communication and coordination.
• Work with multiple clients, projects, and consultants at a time.
• Work with the client to understand requirements and business needs.
• Develop and execute plans under delivery time, budget, and implementation constraints.
• Manage solution design along with applicable gap analysis and customization requirements.
• Assisting client with change management.
• Collect and analyze relevant data and take action accordingly.
• Manage and resolve client issues.
• Managing project plan.
• Creating support plans and overseeing the transition to support.
• Collaboration with internal team to assist fellow consultants on other projects.
• Contributions to HRchitect’s thought leadership initiatives.
• Contribute to the HRchitect Tech Trends blog.

Client Success Advocate

Accounting Manager

Dayforce Project Manager