Client Success Advocate

AR-CHITECT

Client Success Advocate responsible for managing client relationships and enhancing satisfaction in HR technology consulting. Facilitating contract renewals and identifying growth opportunities.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

client successaccount managementsales supportreporting

Soft Skills

communicationproblem-solvingcollaborationtime management

Tools & Technologies

Salesforce

Industry Keywords

B2BHR technologycontract renewalscross-sellupsell

About the role

Key responsibilities & impact

Serve as the main point of contact for assigned clients
Address client needs, resolve issues, and manage escalations promptly
Drive contract renewals and pursue cross-sell and upsell opportunities
Collaborate with internal departments to provide timely service
Maintain accurate client information in Salesforce

Requirements

What you’ll need

3+ years of experience in client success, account management, or sales support within a B2B environment.
Strong knowledge of Salesforce for account management, reporting, and client updates.
Knowledge of HR technology services and trends is a plus.
High aptitude in a 100% remote environment which also requires synchronous collaboration at a very fast pace.

Benefits

Comp & perks

Proactive and client-focused
Excellent relationship-building, communication, and problem-solving skills.
Work in a fast-paced environment and manage multiple clients