Aquiva Labs

Salesforce Developer

• Salesforce Application Development: Design and develop applications on the Salesforce platform, encompassing PDO app development for AppExchange and bespoke solutions tailored to individual customer organizations.
• AI-Driven Development: Implement an AI-first approach in development processes, employing advanced agentic tools to enhance coding efficiency and solution effectiveness.
• Code Quality Assurance: Ensure high-quality code by implementing comprehensive unit tests, maintaining rigorous code coverage standards, and collaborating with QA Engineers to swiftly address and resolve bugs.
• Stakeholder Collaboration: Work closely with Product Owners and Customer Stakeholders to clarify user stories and requirements, ensure alignment with business objectives, and deliver optimal solutions.
• Proactive Client Engagement: Operate proactively as a senior developer, directly interfacing with customers to understand their unique challenges and deliver tailored, effective solutions.
• Customer-Centric Approach: Demonstrate flexibility in aligning with customer time zones, including readiness for travel and on-site engagements to foster strong client relationships and ensure project success.
• Consultative Guidance: Provide expert consulting to help customers make informed decisions about technical implementations, ensuring solutions that are scalable, efficient, and aligned with best practices for verticalized industry use cases.

Senior Salesforce Engineer

Support Engineer

• Provide high-quality technical support to customers via phone, email, and chat, acting as the first point of contact for all inquiries.
• Identify, troubleshoot, and resolve customer issues related to our software. This includes investigating potential bugs, guiding users through complex workflows, and answering configuration questions.
• Own and manage a personal queue of support tickets in our ticketing system (e.g., Zendesk, Salesforce), ensuring timely, accurate resolution and clear communication.
• Document all customer interactions and issue resolutions clearly and concisely.
• Develop and maintain a deep understanding of our software's features, functions, and best practices.
• Escalate complex or unresolved issues to senior specialists, Team Lead, or your Supervisor as needed.
• Help build our internal and external customer-facing knowledge base by writing and updating help articles, FAQs, and troubleshooting guides.

Platform Technical Support – Hospitality SaaS

Sales

• Prospecting and Lead Generation : This is a hunting role that is responsible for identifying and prospecting new logo business
• Sales Strategy : Develop and implement sales strategies to drive revenue growth
• Cross Function Collaboration: Collaborate with other departments, such as marketing, account management and customer success to ensure a cohesive and effective go-to-market strategy
• CRM Adherence : Use Salesforce CRM to manage and forecast the sales budget, track leads, manage contacts and create opportunities.
• Strategy Refinement : Track and analyze sales data to identify trends and opportunities for improvement
• Represent Hapi : Engage at industry events and conferences to build relationships and generate leads for business segment
• Industry Knowledge : Stay up-to-date on hospitality industry trends and competitive developments to inform sales strategies
• Goal Attainment : Hit or exceed given sales quotas.
• Embody our core values:
• Do The Right Thing - We stand by our commitments and values.
• Ever Improving - We acknowledge our failures and strive to grow from them.
• Find a Better Way - We use ingenuity to build enterprise value.
• Together We Win - Success for the company is built on success for the team and customers.
• - Other tasks as required for the function

Senior Salesforce Engineer

Platform Technical Support – Hospitality SaaS

VP of Hotel Technology Sales