Aqua Expeditions

Consultant

• Manage and grow the direct customer base worldwide
• Sell luxury small ship cruises by developing customer relationships and proactively managing prospective clients
• Manage inbound booking inquiries from website, email, phone, social media, referrals, press, and live chat
• Determine client needs and recommend suitable cruise options
• Provide timely, high-quality, personalized service and travel materials
• Resolve customer concerns and convert inquiries into bookings
• Reach and exceed revenue targets
• Conduct outreach to past direct customers to promote new destinations
• Cross-sell and up-sell when appropriate
• Handle problems and complaints, including rebooking and refund requests
• Document customer feedback and suggest process improvements
• Confirm reservations and manage the booking process
• Track and collect payments
• Follow up on pre-travel needs and special requests
• Maintain accurate customer information and manage the direct customer database
• Follow CRM procedures and collaborate with the CRM team to reduce duplicate guest records
• Liaise with operations regarding customer requests
• Review operational customer feedback and comment cards
• Book press trips with the marketing and PR team
• Manage direct charter requests
• Track promotions and promote them to direct customers
• Provide weekly direct sales reports
• Liaise with the accounting team when necessary

Expedition Consultant – Europe, Asia

General

• El Guía de Turismo es responsable de liderar excursiones en la selva amazónica, proporcionando a nuestros huéspedes una experiencia educativa, segura y enriquecedora.
• El guía debe tener un profundo conocimiento de la flora, fauna, cultura y geografía de la región, además de excelentes habilidades de comunicación y vocación de servicio.
• Este rol es clave para garantizar que cada exploración se convierta en una experiencia inolvidable y fabulosa.

Expedition Consultant – Europe, Asia

Naturalist, Excursion Guide