Aqua Expeditions

Sales

• Manage direct and trade inbound booking inquiries from website, email, phone, social media, referral, press, and live chat platform
• Determine clients' needs and wishes and suggest suitable cruise options
• Supply customers with pertinent information and useful travel materials to influence decision making
• Provide customers with timely, high-quality, and personalized service
• Resolve customer concerns with the goal of converting inquiries to bookings
• Reach and exceed revenue targets
• Conduct personalized outreach to past direct customers to promote new destinations
• Cross-sell or up-sell when appropriate
• Handle unforeseen problems and complaints and determine eligibility for rebooking and refund requests
• Listen and document feedback from customers and suggest improvements in sales, marketing and operations processes whenever appropriate
• Confirm reservations and manage the entire booking process from lead inquiry to post-travel follow up
• Track and collect payments
• Follow-up on pre-and-post travel needs and special requests
• Ensure proper and timely collection of customers’ personal information and special requests
• Maintain and own the direct customer database, while effectively managing content in CRM with an eye for detail
• Liaise with operations to relay customer requests
• Review customer feedback from operations and comment cards
• Booking of press trips in coordination with marketing and PR team when it relates to the Blu and the Mekong
• Manage direct charter requests
• Track promotions and proactively promote to direct customers
• Liaise with accounting team when necessary

Sales & Reservations Executive

Accountant

• Processing Financial Transactions: Record and process invoices, payments, receipts, and journal entries accurately and on time.
• Daily monitoring of collections and communication to internal sales and reservation team in a timely manner and to ensure it is registered correctly and timely in reservation system.
• Weekly group cash and bank reporting to internal management.
• Account Reconciliation: Regularly reconcile bank statements with internal records, identify discrepancies, and coordinate corrections as needed.
• Assisting Month-End and Year-End Close: Support the accounting team in closing financial periods by compiling supporting documents, preparing necessary schedules, and ensuring all relevant transactions are captured.
• Maintaining Ledgers: Update and maintain the general ledger and subsidiary ledgers for accounts payable, accounts receivable, fixed assets, and inventory.
• Expense Reporting: Review and process employee expense claims in accordance with company policy, flagging inconsistencies or policy breaches for further review.
• Assisting with Audits: Compile requested documents and assist external auditors during audits.
• Financial Reporting: Assist in routine financial reports for internal management, including cash flow statements, profit and loss summaries, and balance sheets.
• Petty Cash Management: Oversee and reconcile petty cash transactions, ensuring proper documentation and authorization.
• Data Entry and Filing: Maintain accurate and up-to-date digital and physical filing systems for supporting documentation.
• Policy and Procedure Compliance: Ensure all work complies with organizational financial policies, regulatory guidelines, and ethical standards.
• Continuous Improvement: Identify opportunities to streamline processes and suggest improvements for greater efficiency and accuracy.

Assistant Accountant

Content Marketing Manager

• Maintaining, editing, and creating copy for Aqua Expeditions’ digital platforms, sales & onboard documents, and newsletter and email communications.
• Working with other members of the Content team on sales kit management and maintenance of onboard material.
• Ensuring that the sales kit is organised and up to date and making updates as and when necessary.
• Create content for trade newsletters and special communications.
• Creating newsletter layouts in Zoho and scheduling send-outs to respective segments of the Aqua database.
• Create content for scripts and banners used at trade events.
• Writing, editing, and proofreading all sales documents.
• Writing, editing, and proofreading onboard materials including but not limited to guide and Cruise Director PPTs, dining menus, spa menus, and itineraries.
• Writing, editing, and proofreading content for guest & trade loyalty program communications.
• Conducting SEO research, sourcing images, and writing blogposts for the Aqua website.
• Updating Aqua’s webpages based on SEO recommendations.
• Proofreading content for Aqua’s digital platforms and social media.

Content Marketing Assistant

Financial Planning and Analysis

• Oversee subsidiaries and organization’s general ledger, review entries for accuracy and ensure transactions are properly recorded.
• Prepare monthly, quarterly, and annual financial statements in accordance with accounting standards (e.g., IFRS, GAAP). Analyze results and present findings to management.
• Collaborate with subsidiaries to develop budgets and financial forecasts. Monitor expenditures and identify variances.
• Facilitate audits by preparing required documentation and responding to auditor inquiries. Implement improvements based on audit feedback.
• Ensure timely and accurate filing of tax returns and other statutory obligations. Stay up-to-date with changes in tax laws and advise management on implications.
• Supervise processing of invoices, payments, and collections. Review aging reports and coordinate with stakeholders to resolve outstanding items.
• Assist in establishing and updating accounting policies and procedures to improve efficiency and ensure compliance.
• Evaluate financial data to provide insights into business performance and identify opportunities for cost savings or revenue enhancement.
• Coach junior accountants, review their work, and support their professional development. Foster a collaborative and ethical work environment.
• Participate in implementation and optimization of accounting software and ERP systems. Identify automation opportunities to streamline processes.

Sales & Reservations Executive

Assistant Accountant

Content Marketing Assistant

Group Finance Manager