Expedition Consultant – Europe, Asia

Aqua Expeditions

Expedition Consultant selling Aqua Expeditions’ luxury small ship cruises to Europe and Asia travelers from Madrid. Managing bookings, customer relationships, payments, and direct sales growth.

Posted 8/4/2026contractMadrid • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and sales within the luxury travel sector, with a strong focus on personalized service, problem-solving, and effective communication. Proficient in utilizing CRM systems and understanding travel trends to enhance customer experiences and drive revenue.

Highest-signal resume keywords

Luxury Travel SalesCustomer Relationship ManagementTravel Industry KnowledgeEffective Communication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Booking ManagementRevenue Target AchievementTravel RecommendationsPayment TrackingCustomer Database Management

Soft Skills

Interpersonal SkillsNegotiation SkillsCultural AwarenessAdaptabilityCritical Thinking

Tools & Technologies

CRM SystemsIT ApplicationsMobile Devices

Industry Keywords

Luxury TravelTourismHospitalityTravel TrendsSustainable Practices

About the role

Key responsibilities & impact

Manage and grow the direct customer base worldwide
Sell luxury small ship cruises by developing customer relationships and proactively managing prospective clients
Manage inbound booking inquiries from website, email, phone, social media, referrals, press, and live chat
Determine client needs and recommend suitable cruise options
Provide timely, high-quality, personalized service and travel materials
Resolve customer concerns and convert inquiries into bookings
Reach and exceed revenue targets
Conduct outreach to past direct customers to promote new destinations
Cross-sell and up-sell when appropriate
Handle problems and complaints, including rebooking and refund requests
Document customer feedback and suggest process improvements
Confirm reservations and manage the booking process
Track and collect payments
Follow up on pre-travel needs and special requests
Maintain accurate customer information and manage the direct customer database
Follow CRM procedures and collaborate with the CRM team to reduce duplicate guest records
Liaise with operations regarding customer requests
Review operational customer feedback and comment cards
Book press trips with the marketing and PR team
Manage direct charter requests
Track promotions and promote them to direct customers
Provide weekly direct sales reports
Liaise with the accounting team when necessary

Requirements

What you’ll need

Undergraduate degree, preferably in Hospitality, Travel, Tourism, Business, or a relevant field
Previous experience in a luxury travel agency or tour operator as a travel or hospitality consultant or travel advisor
Sound knowledge of domestic and international travel trends
Informed understanding of Europe and Asia consumers and travelers
Native English speaking
Multilingualism is a plus, especially Spanish or French
Ability to plan and organize expeditions and provide recommendations
Excellent interpersonal and effective communication skills
Ability to interact with clients, negotiate with guests, and handle emergencies
Cultural awareness, social skills, and travel experience
Understanding of environmental conservation and sustainable practices
Critical thinking, problem-solving, and adaptability
Proficiency with various IT systems, applications, computers, and mobile devices
Ability to work independently
Independent Contractor Agreement

Benefits

Comp & perks

Opportunity to contribute to environmental initiatives, conservation, social responsibility, and sustainable practices
Personalized travel and luxury small ship cruise industry experience