Apryse

CRM Program Manager

Apryse

full-time

Posted on:

Location Type: Remote

Location: Florida • North Carolina • United States

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Salary

💰 $100,000 - $135,000 per year

About the role

  • Identify CRM and system improvement opportunities and partner cross‑functionally to enhance efficiency and data quality.
  • Manage and communicate CRM release schedules, ensuring alignment on bug fixes, enhancements, and updates.
  • Own the CRM enhancement lifecycle—from requirement gathering through solution design, validation, communication, and training.
  • Collaborate with technical teams to translate business needs into actionable system solutions and optimize user experience across GTM workflows.
  • Develop and validate Salesforce training content with Enablement; provide documentation and support to drive adoption.
  • Produce CRM newsletters, release notes, and updates to ensure clear communication of system changes.
  • Create presentations and business‑friendly documentation that simplify complex CRM concepts for stakeholders.
  • Serve as a point of contact for CRM user issues, performing initial troubleshooting, triage, and escalation.
  • Ensure Salesforce and integrated systems remain intuitive, efficient, and aligned with user needs.
  • Build cross‑functional roadmaps supporting Sales, Marketing, Legal, CS, and CRO initiatives.
  • Gather and synthesize GTM pain points to inform backlog prioritization and process improvements.
  • Partner across Sales, Marketing, CS, Finance, and Operations to ensure systems and processes align with business objectives, including order‑to‑fulfillment workflows.
  • Analyze business needs and recommend process improvements to increase operational efficiency.
  • Maintain a forward‑looking approach, ensuring technology and processes evolve with business needs.
  • Other tasks as assigned.

Requirements

  • Bachelor’s degree in business, Information Systems, or a related field (or equivalent experience).
  • 3+ years of experience managing SaaS or CRM ecosystem development, including system enhancements and process optimization.
  • Proven track record of successfully optimizing systems, managing integrations, and driving user adoption.
  • Experience working with vendors, negotiating contracts, and managing technology partnerships.
  • Strong ability to translate business requirements into scalable, technical solutions.
  • Excellent problem-solving and analytical skills with a strong attention to detail.
  • Effective communicator with ability to work cross-functionally with both technical and non-technical stakeholders.
  • Strong project management and organizational skills, with the ability to prioritize multiple initiatives in a fast-paced environment.
Benefits
  • Competitive salary commensurate with experience & qualifications.
  • A comprehensive extended benefits package.
  • A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
  • Highly autonomous and entrepreneurial environment.
  • Annual recurring WFH allowance for you to purchase items you need for your home office.
  • On going support for learning development so you can continue to master your craft.
  • Work with the hardware you're most comfortable with (Windows or Mac).
  • Diverse and inclusive workplace where we all learn from each other.
  • Excellent work-life balance with a flexible remote work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM managementSalesforcesystem enhancementsprocess optimizationrequirement gatheringsolution designuser experience optimizationdata quality improvementtroubleshootingintegration management
Soft Skills
communicationproblem-solvinganalytical skillsattention to detailproject managementorganizational skillscross-functional collaborationstakeholder managementnegotiationprioritization