april april

Tax Support Specialist – Temporary

april april

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $35 - $40 per hour

About the role

  • Support Pro customers via chat by answering tax questions, assisting with document gathering, and providing status updates on their returns
  • File individual tax returns and manage rejected returns through resolution
  • Conduct customer outreach via messaging and outbound calls as filing deadlines approach
  • Consistently meet or exceed goals for customer satisfaction, service quality, and operational efficiency
  • Share feedback with leadership and product teams to improve the product, processes, and overall customer experience as we scale

Requirements

  • Strong customer service skills with the ability to communicate clearly, patiently, and effectively in written and verbal formats
  • Technical aptitude and problem-solving mindset—comfortable navigating multiple systems and adapting quickly to new technology
  • Experience preparing returns in high volume settings preferred
  • Proficient with digital tools including customer portals, secure document sharing, and online communication platforms
  • Self-starter mindset—comfortable with change, learning by doing, and excited to help shape the future of the tax industry
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
tax preparationdocument gatheringproblem-solvingcustomer outreach
Soft Skills
customer servicecommunicationadaptabilityself-starterpatience