AppXite

CSP Support Specialist

AppXite

full-time

Posted on:

Location Type: Remote

Location: Latvia

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AzureCloudSQL

About the role

  • Technical Troubleshooting: Diagnose and resolve complex issues across Microsoft Cloud technologies, CSP licensing, and SaaS platform operations.
  • Microsoft Escalation Management: Triage and own escalations to Microsoft support when issues cannot be resolved internally - ensuring clear communication and fast resolution.
  • Customer Advocacy: Act as the internal voice of the customer and reseller, ensuring their needs are understood and addressed across teams.
  • Issue Scoping & Research: Collect relevant facts, investigate root causes, and coordinate with engineering, management, and global peers to close cases efficiently.
  • Customer Enablement: Empower customers and resellers to self-serve - sharing guidance, recommending Microsoft product features, and advising on how to maximize their cloud investments.
  • Documentation & Knowledge Management: Create and maintain Help Center articles, technical notes, and research findings that improve the support experience for your team and customers.
  • Proactive Customer Success: Monitor satisfaction signals, anticipate concerns, and manage customer expectations with transparency and ownership.
  • Cross-functional Collaboration: Work closely with colleagues around the world and across functions to resolve service issues and continuously improve our support model.

Requirements

  • Microsoft Partner Center: Hands-on experience navigating and operating within MS Partner Center.
  • CSP Program Expertise: In-depth knowledge of the Microsoft Cloud Solution Provider model, partner ecosystem workflows, and licensing structures.
  • Microsoft Certifications: Certified in Azure and/or M365 - e.g., Azure Fundamentals (AZ-900), Azure Administrator (AZ-104), or Microsoft 365 Fundamentals/Associate.
  • SQL Proficiency: Strong MS SQL skills - able to connect to databases, write queries, and perform data analysis independently.
  • API Experience: Practical experience working with REST APIs for diagnostics, integrations, or automation tasks.
  • English Fluency: Excellent written and verbal English communication skills.
  • Azure Cloud Knowledge: Working experience with Microsoft Azure technologies.
Benefits
  • Remote-First Flexibility: Enjoy the freedom of a fully remote role, or choose to work from our Latvia office.
  • Work with global Tech Leaders: Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid.
  • Skilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support.
  • Professional Development: Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role.
  • Time to Recharge: Enjoy four weeks of paid vacation per year, plus paid public holidays.
  • Referral Rewards: Help us grow our team - our employee referral program recognizes and rewards your contributions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingCSP licensingSaaS platform operationsSQLREST APIsMicrosoft AzureMicrosoft 365
Soft Skills
customer advocacycross-functional collaborationproactive customer successclear communicationtransparencyownership
Certifications
Azure Fundamentals (AZ-900)Azure Administrator (AZ-104)Microsoft 365 FundamentalsMicrosoft 365 Associate