AppXite

Customer Support

• Technical Troubleshooting: Diagnose and resolve complex issues across Microsoft Cloud technologies, CSP licensing, and SaaS platform operations.
• Microsoft Escalation Management: Triage and own escalations to Microsoft support when issues cannot be resolved internally - ensuring clear communication and fast resolution.
• Customer Advocacy: Act as the internal voice of the customer and reseller, ensuring their needs are understood and addressed across teams.
• Issue Scoping & Research: Collect relevant facts, investigate root causes, and coordinate with engineering, management, and global peers to close cases efficiently.
• Customer Enablement: Empower customers and resellers to self-serve - sharing guidance, recommending Microsoft product features, and advising on how to maximize their cloud investments.
• Documentation & Knowledge Management: Create and maintain Help Center articles, technical notes, and research findings that improve the support experience for your team and customers.
• Proactive Customer Success: Monitor satisfaction signals, anticipate concerns, and manage customer expectations with transparency and ownership.
• Cross-functional Collaboration: Work closely with colleagues around the world and across functions to resolve service issues and continuously improve our support model.

CSP Support Specialist

Program Manager

• Maintain 100% accuracy in registering customer information and data related to Microsoft programs.
• Develop deep expertise on every detail of Microsoft's partner programs.
• Closely monitor all Microsoft communications, news, and program updates to identify any impacts.
• Ensure all Microsoft-related documentation and knowledge is kept up-to-date and easily accessible.
• Proactively communicate changes and impacts to internal teams, resellers, and customers.
• Pursue and claim all eligible Microsoft funds and incentives.

CSP Program Manager

Backend Engineer

• Design, develop, and maintain high-quality backend services using modern .NET technologies.
• Take ownership of critical system components, including architecture, design, documentation, and long-term maintainability.
• Build and evolve multi-instance and multi-tenant architectures.
• Implement inter-service communication using Azure Service Bus and REST APIs.
• Develop and maintain scheduled background workers and asynchronous processing pipelines.
• Participate in system architecture discussions, propose improvements, and influence technical decision-making.
• Continuously improve code quality, performance, security, and system reliability.
• Perform code reviews, provide technical guidance, and mentor other engineers.
• Collaborate closely with QA and support teams to troubleshoot complex production issues and improve system stability.
• Actively contribute to improving development processes, engineering standards, and delivery practices.
• Participate in the full software development lifecycle: requirements analysis, estimation, design, development, testing, deployment, and maintenance.

Senior Back-end Developer, .Net

• Technical support and troubleshooting.
• Operational support tasks in the Application Support team working with Microsoft Cloud technologies.
• Scope a customer issue by collecting the relevant facts and investigating the problem by doing his own research and by involving other teams as needed.
• Consult and collaborate with peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer/reseller advocate.
• Empower customers/resellers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document technical work and research to help your colleagues to improve the product and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
• Having ownership of tasks, proactively following upon them, and ensuring fast resolution.

Application Support Specialist

Solutions Engineer

• Develop and maintain robust integrations between AppXite and external APIs (REST/GraphQL/SOAP), data pipelines, and webhooks.
• Implement event-based integrations using tools like message brokers (e.g., Kafka, RabbitMQ) or serverless/event-grid models (e.g., Azure Event Grid, Logic Apps).
• Collaborate with architects and product managers to define integration contracts, data mappings, and transformation logic.
• Build and maintain middleware connectors for enterprise systems like CRM, ERP, billing platforms, or vendor marketplaces.
• Ensure secure, scalable, and observable integration flows with proper logging, retries, and alerting mechanisms.
• Contribute to technical documentation, including integration specifications and flow diagrams.
• Work with QA to define test cases and mocks for end-to-end integration testing.
• Participate in agile sprints, code reviews, and team planning sessions.

CSP Support Specialist

CSP Program Manager

Senior Back-end Developer, .Net

Application Support Specialist

API Integration Engineer