Application Support Specialist
AppXite
full-time
Posted on:
Location Type: Remote
Location: Latvia
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About the role
- Technical support and troubleshooting.
- Operational support tasks in the Application Support team working with Microsoft Cloud technologies.
- Scope a customer issue by collecting the relevant facts and investigating the problem by doing his own research and by involving other teams as needed.
- Consult and collaborate with peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer/reseller advocate.
- Empower customers/resellers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document technical work and research to help your colleagues to improve the product and improve the support experience.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
- Having ownership of tasks, proactively following upon them, and ensuring fast resolution.
Requirements
- Previous Support experience in IT.
- Certified within Azure and/or M365 certification roadmap (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Certified: Fundamentals or Associate level).
- Strong SQL skills: ability to connect the database, ability to execute and create SQL queries.
- Hands-on experience working with APIs.
- Fluent English (verbal and written).
- Proficiency with Google Cloud and Google Workspace licensing models is highly advantageous for the role.
- Experience with Microsoft Cloud technologies (Azure).
- Experience with troubleshooting SaaS application is a plus.
- Experience with licensing and invoices is a plus.
- Experience with MS partner center or similar administrator portals is a plus.
- Ability to identify, update and create Help Center articles to assist team members and external users with navigating and using a product.
- Ability to work as part of a team.
- Ability to make quick decisions, align priorities and execute tasks.
- Be able to stay calm under pressure.
- Ability to communicate well and precisely.
Benefits
- Remote-First Flexibility: Enjoy the freedom of a fully remote role, or choose to work from our Latvia office.
- Work With Global Tech Leaders: Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid.
- Skilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support.
- Professional Development: Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role.
- Time to Recharge: Enjoy four weeks of paid vacation per year, plus paid public holidays.
- Referral Rewards: Help us grow our team - our employee referral program recognizes and rewards your contributions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingSQLAPIsMicrosoft Cloud technologiesSaaS application troubleshootinglicensinginvoicesHelp Center article creation
Soft Skills
customer advocacycollaborationproactive approachownershipcustomer satisfaction managementteamworkdecision makingcommunicationcalm under pressure
Certifications
Azure FundamentalsAzure AdministratorMicrosoft 365 Certified: FundamentalsMicrosoft 365 Certified: Associate