AppViewX

Design Architect

AppViewX

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Tech Stack

ApacheDNSGoKubernetesLinuxServiceNow

About the role

  • Collaborating with architects, solution engineers, and the customer management team to gather input and design AppViewX technology solutions that address specific business challenges for our new customers.
  • Address customer objectives/success criteria with in-depth technical attention to help customer Go-live quickly.
  • Collaborating with our Customer Success Managers and Implementation Architects to address technical challenges and product gaps
  • Run adoption workshops to Coach Customers on the AppViewX Product usage along with educating them on the best practices, Industry Standards.
  • Function as a trusted technical advisor and lead by assisting with project technical challenges.
  • Identify new use cases as part of account growth/renewal strategy.
  • Use your experiences collaborating with customers to provide feedback to the rest of the AppViewX organization on how we can improve the Product, customer experience, speed time-to-value, and create greater benefits for our customers.
  • Contribute to Customer Business Reviews highlighting potential areas of improvement.
  • Partner closely with other cross-functional team members (e.g., sales, product management, support, services, delivery) to translate business needs and product requirements into fresh solutions.
  • Work closely with our Product and Engineering teams to prioritize product enhancements and long-term roadmap based on customer/industry priorities.

Requirements

  • Minimum 6 years’ experience working in a technical architectural design role (such as Enterprise Design Architect, Application Design Architect, Solution Architect)
  • Minimum 4 years’ experience working in customer-facing technical roles, preferably in a post-sales capacity for a SaaS company with enterprise software products.
  • Minimum 1 year experience in a senior role (Team Lead, Technical Manager, Sr. Level role)
  • Domain knowledge on PKI, SSH, DNS, Active Directory, ADCS, CRL, OCSP, and associated cryptographic standards.
  • Hands-on experience with: Kubernetes, Linux command line/ Windows server management, Apache, IIS - application expertise, Load balancers – F5/AVI/NetScaler, Salesforce/JIRA/ServiceNow
  • CISSP / CISM / CISA is preferred.
  • Excellent organization, troubleshooting, problem solving, deployment and multitasking skills with ability to learn modern technology at a fast pace.
  • Worked and interacted with F500 organizations.
  • Creating complex technical designs and diagrams using diagram and vector graphics applications (Visio, Lucid chart, Draw.io etc.)
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills.
Benefits
  • Competitive incentives
  • Health & wellness policies
  • Saving & investment schemes
  • Time off/sabbatical eligibility
  • Dedicated L&D
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical architectural designcustomer-facing technical rolesSaaSKubernetesLinux command lineWindows server managementApacheIISLoad balancerscomplex technical designs
Soft Skills
organizationtroubleshootingproblem solvingdeploymentmultitaskingcommunicationlistening
Certifications
CISSPCISMCISA