Appointedd

Customer Success Manager

• Build and own multi-year strategic account plans for enterprise clients
• Identify and close expansion opportunities across product lines and geographic markets
• Monitor product adoption and pre-empt churn risk
• Lead onboarding of complex enterprise implementations end-to-end
• Champion product releases and drive adoption of new features within accounts

Senior Client Success Manager

Support Engineer

• Own the end-to-end triage process for incoming bugs and technical issues, prioritising by severity and customer impact.
• Investigate, reproduce, and document issues clearly, escalating to product engineering with detailed context where required.
• Serve as a technical point of contact for escalated customer issues, diagnosing problems related to API integrations, webhooks, and data workflows.
• Support customers and internal teams with API and webhook integrations, helping troubleshoot connectivity issues and failures across client systems.
• Contribute to internal tooling that automates repetitive support and operational tasks, improving team efficiency and reducing manual effort.
• Use and contribute to our observability platform for log correlation and error monitoring to proactively identify and resolve issues.
• Contribute to the out of hours on-call rota for resolving critical priority out of hours incidents.