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Senior Client Success Manager
AppointeddSenior Client Success Manager driving revenue growth for Appointedd. Acting as trusted advisor to enterprise clients and owning net revenue retention.
About the role
Key responsibilities & impact- Build and own multi-year strategic account plans for enterprise clients
- Identify and close expansion opportunities across product lines and geographic markets
- Monitor product adoption and pre-empt churn risk
- Lead onboarding of complex enterprise implementations end-to-end
- Champion product releases and drive adoption of new features within accounts
Requirements
What you’ll need- 5+ years in Client Success, Account Management, or commercial role in B2B SaaS
- Demonstrable track record of owning NRR targets and delivering expansion revenue
- Exceptional presentation and facilitation skills
- Ability to comfort leading commercial conversations with senior stakeholders
Benefits
Comp & perks- Proactive revenue role
- Trusted strategic advisor to senior client stakeholders
- Owns a portfolio of high-value enterprise accounts
- Directly accountable for net revenue retention and expansion pipeline
- Compelling ROI narratives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient successB2B SaaSproduct adoptionchurn risk managemententerprise implementationsexpansion revenueNRR targets
Soft Skills
presentation skillsfacilitation skillscommunication skillsstakeholder management