Endpoint Services Manager
appNovi, Inc (A Fenix24 Company)
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Tech Stack
About the role
- Lead, mentor, and support a team of Endpoint Engineers to ensure high performance and professional growth
- Oversee daily operations and service delivery for endpoint protection platforms across multiple client environments
- Implement and maintain standard processes, technical documentation, and best practices
- Manage client escalations, ensuring timely and clear communication
- Collaborate with cross-functional teams to align endpoint services with broader security and business objectives
- Monitor operational metrics and drive continuous improvements in service quality and efficiency
- Support major incident response efforts by coordinating engineering activities and providing technical oversight
- Participate in an on-call rotation
Requirements
- 7-to-10 years of relevant experience, including 3+ years in a leadership or management role
- Extensive experience with endpoint security operations and modern endpoint protection tools
- Strong written and verbal communication skills that are suitable for both technical and executive audiences
- Ability to manage competing priorities and complex service delivery requirements
- Hands-on experience with tools such as CrowdStrike, Trellix, eSentire, Absolute, Windows Defender, BeyondTrust, Sevco, or N-able
- Strong understanding of Infosec principles and managed services best practices
- Bachelor’s degree in information technology, cybersecurity, or a related field (or equivalent experience)
- Hands-on leadership experience in supporting day-to-day operations, technical escalations, and team coordination
- Certifications in Microsoft, Apple, or related endpoint/security platforms
- Experience working within MSP/MSSP or high-regulation industries such as legal, finance, or healthcare
Benefits
- Internal and external learning & development opportunities, including career advancement
- Competitive compensation & benefits including: Private health insurance
- Mental health and wellness programs
- Company-matched pension scheme
- Life insurance and income protection insurance
- Monthly fitness/gym membership allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
endpoint security operationstechnical documentationservice deliveryincident responseInfosec principlesmanaged services best practicesteam coordinationescalation managementcontinuous improvement
Soft Skills
leadershipmentoringcommunicationcollaborationprioritizationproblem-solving
Certifications
Microsoft certificationApple certification