appNovi, Inc (A Fenix24 Company)

Network Engineer

• Perform engineering tasks to maintain full operational readiness of firewalls and perimeter defense solutions
• Solve highly complex engineering challenges while utilizing all levels of technical resources
• Install, configure, and audit perimeter defense solutions
• Handle technical incidents and escalations
• Handle client satisfaction escalations and incidents
• Review and consult on product, solution, and client change-control requests
• Understand the clients’ end goals and help create a plan to achieve them
• Participate in an on-call rotation
• Provide assistance in conducting assessments as a Subject Matter Expert (SME) in various areas of expertise

Network Engineer III

General Counsel

• Draft, review, and negotiate sales and purchase agreements, NDAs, partner and reseller agreements, and other contracts.
• Create proposed terms for new software, consulting, or security services; must have a familiarity or ability to find and identify best approaches.
• Track master set of forms and ensure other teams are using current versions.
• Be responsible for corporate records for our various affiliated entities, so that they are well organized, easy to locate, and up to date.
• Collaborate with multiple teams to help create and maintain a contract management system including by helping define key information to track for each contract, listing non-standard terms or unique concessions in a concise, clear way, developing systems for notifying team members of actions needed, and organizing documents.
• Support GC on a variety of projects as requested. For example: Research information or laws as requested or may handle compliance or litigation projects as requested.
• Additional duties as assigned.

Legal Counsel

Cloud Engineer

• Lead cloud security assessments to identify risks and recommend remediation strategies across Microsoft 365, Azure, and AWS environments
• Provide consultative guidance on cloud governance, identity management, and compliance frameworks
• Support hands-on implementation of secure configurations, migrations, and integrations for Microsoft 365 workloads
• Assist clients in hardening their cloud environments, including Exchange Online, SharePoint, Teams, Intune, and Defender
• Collaborate with project managers to gather requirements, design solutions, and deliver successful outcomes
• Help clients develop and maintain governance documentation and automation scripts (PowerShell) to support secure operations
• Advise on integration of identity platforms such as Entra ID, Azure AD Connect, and SSO
• Provide mentorship and technical support to internal engineers and client teams
• Deliver training sessions on cloud security best practices and Microsoft 365 capabilities
• Troubleshoot complex issues across hybrid environments and support production uptime

Senior Cloud Engineer

• Lead technical design and architectural workshops
• Deploy and configure complex technical solutions using our internal specifications, documentation, and best practices, with minimal supervision
• Resolve implementation issues with a combination of skills, experience, vendor support, and internal consultations
• Maintain an exhaustive understanding of our products and solutions
• Create and maintain implementation documentation leveraging Conversant Group’s security standards
• Maintain a high degree of proficiency in the products and software to be implemented
• Act as a Subject Matter Expert (SME) for Conversant Group’s product and service solutions
• Provide mentoring and be a technical escalation for junior/mid-level engineers

Senior Backup, Storage and Cloud Engineer

Network Operations

• Directly manage a distributed team of NOC Engineer I and II personnel, including training, shift oversight, and performance feedback
• Maintain 24/7 shift rotations, ensuring complete around-the-clock coverage, including coordinating PTO and shift-switch coverage
• Partner with the Scheduling Supervisor to coordinate real-time ticket distribution, SLA adherence, and workload balancing
• Conduct regular ticket quality reviews to ensure that engineers are documenting, communicating, and resolving issues according to standard operating procedures
• Identify tickets at risk of SLA breaches, unresolved escalation chains, or missed critical details—and intervene as needed
• Provide coaching and corrective feedback on ticket hygiene, client communication, and technical troubleshooting
• Respond to escalations for high-priority or complex incidents outside of regular shift coverage as part of a management On-Call Rotation
• Create and deliver weekly reports to leadership on NOC performance, shift trends, and SLA compliance
• Collaborate with cross-functional teams to resolve complex issues and ensure a seamless customer journey
• Participate in the recruitment and selection of NOC Engineers, ensuring that only the most qualified and motivated individuals are hired

Network Operations Center Manager

Project Manager

• Manage assessment portfolio including status, timing, and resource identification.
• Develop, with assessment lead, project milestones/timelines and ensure completion as planned.
• Facilitate client interviews for subject matter experts in partnership with other organizations in Fenix24.
• Adapt checklists and coordinate the gathering of technical information from clients to ensure no gaps exist.
• Coordinate across the company for internal subject matter experts to efficiently conduct assessments.
• Evaluate final materials and deliverables for quality and ensure all deliverables adhere to defined standards.
• Eliminate roadblocks and communicate solutions to relevant parties
• Adjust schedules and targets based on changes to the project
• Maintain library of assets required to conduct assessments including tracking change requests and managing the governance process
• Support pre-sales activities as requested
• Communicate effectively with all levels of the organization, both internally and externally.
• Update and email weekly assessment progress reports to clients.
• Other duties as required.

Project Coordinator

Systems Engineer

• Provides technical support on engagement workstreams during client engagements, ensuring adherence to established restoration processes targets.
• Communicate with internal and external restoration specific tasks.
• Attend, when required, client-facing collaboration rooms, monitoring communications via platforms like Teams, Slack, and Signal.
• Provide daily updates on status of client engagement work accomplished to workstream leader and Cell Major.
• Document new troubleshooting processes and procedures for internal use.
• Provide technical support for client engagements in the U.S., EMEA, and APAC regions, operating across various time zones as required.

Junior System Engineer – Ensign

• Provides technical support on engagement workstreams during client engagements
• Communicates and coordinates internal and external restoration specific tasks
• Attend client-facing collaboration rooms and monitor communications
• Provide daily updates on status of client engagement
• Document new troubleshooting processes and procedures for internal use
• Assist in the development of client-specific processes and procedures
• Provide technical support for client engagements in the U.S., EMEA, and APAC regions

• Overseeing programmatic, budgetary, and logistical operations during a disaster restoration event.
• Communicate and coordinate internal and external staffing needs to maintain budget efficiency.
• Assign responsibilities, develop schedules, and manage resources to meet project deadlines.
• Support technical teams in organizing, tracking, and documenting project deliverables and restoration workstreams.
• Act as a liaison between the client and internal teams to coordinate vendor configurations, credential validation, and access requirements.
• Develop and implement standardized processes for quality control, ensuring high standards in deliverables.
• Develop metrics and standardized reports for utilization, staff productivity, and engagement tracking.
• Provide logistics support for client engagements in the U.S., EMEA, and APAC regions.

Technical Project Coordinator

Revenue Operations

• Strategize with Sales, Marketing, Customer Success, Finance, and Professional Service teams to align revenue goals and operational strategies
• Manage and lead a team of RevOps Strategists
• Develop and maintain forecasting models and pipeline analysis to support strategic decision-making
• Own the administration and optimization of CRM systems (e.g., Salesforce, Pardot, CPQ) and other RevOps tools
• Evaluate and implement new technologies to improve data accuracy and team productivity
• Act as project manager to key implementations
• Maintain data flow best practices in a large ecosystem of tools
• Identify inefficiencies in revenue-generating processes and implement scalable solutions
• Standardize workflows across GTM teams to improve conversion rates and customer experience
• Build and confidently present dashboards and insights to track KPIs across the revenue funnel
• Provide actionable insights through data analysis to drive performance improvements
• Document and Enable sales teams to ensure reps have the tools, training, and content needed to succeed
• Construct and support sales models, quota planning, global territory management, and compensation modeling
• Ensure alignment on metrics, reporting standards, and strategic initiatives

Revenue Operations Manager

Director

• Deliver white-glove service to enterprise customers, ensuring consistency and quality that drives retention and advocacy.
• Serve as the senior executive escalation point for enterprise clients, ensuring swift resolution of issues and proactive engagement.
• Oversee day-to-day enterprise service operations, ensuring adherence to SLAs, KPIs, and contractual requirements.
• Champion a culture of continuous improvement across service delivery, using data to drive improvements.
• Ensure delivery teams proactively anticipate client needs, resolve escalations, and identify opportunities to add value.
• Work with Sales Engineering and pricing teams to ensure that service delivery cost data and budget variances are factored into pricing calculators and proposals.
• Monitor and report on delivery budgets, proactively flagging risks and cost overruns.
• Partner closely with Product teams to communicate delivery challenges related to product feature gaps, documentation, and required enhancements.
• Partner with sales, account management, and product teams to support renewals, upsells, and solution expansion.
• Contribute to strategic planning by identifying operational trends, opportunities for automation, and areas for efficiency gains.

Director of Enterprise Service Delivery

• Workstream Leader: Assist the Cell Major in management of client engagements by providing programmatic oversight of engagement workstreams during client engagements; Monitor and allocate engineering resources for engagement success; Communicate and coordinate internal and external staffing needs to maintain budget efficiency.
• Client-Facing Responsibilities: Act as backup point of contact for client team, attend client-facing collaboration rooms; Direct and monitor technical restoration progress for engagements; Document new troubleshooting processes and assist in the development of client-specific processes.
• Reporting and Documentation: Provide daily updates on status of client engagements to stakeholders; Analyze metrics for utilization, productivity, and engagement tracking.
• Regional and International Support: Provide technical support for client engagements in the U.S., EMEA, and APAC regions, ensuring operation across various time zones.

Senior IT Systems Engineer

Infrastructure Engineer

• Design, implement/configure, harden, and manage VMware and Windows Server environments.
• Design, implement, configure, upgrade, and harden SAN/NAS storage systems for optimal performance and scalability.
• Administer and harden Active Directory, including group policies, user accounts, and directory services.
• Deploy, manage, and harden Azure IaaS solutions to meet client-specific infrastructure needs.
• Provide IT consulting services to help clients leverage technology for business outcomes.
• Lead server migration and upgrade projects to minimize downtime and ensure seamless transitions.
• Manage and coordinate patching schedules, ensuring compliance with security standards.
• Collaborate with the Project Management Office (PMO) to plan, track, and execute infrastructure projects.
• Perform security assessments of client environments, identifying risks and opportunities for optimization.
• Support sales conversations by providing technical input, demonstrating how proposed infrastructure solutions can address client needs.
• Automate routine administrative tasks using scripting, with a focus on PowerShell.
• Collaborate with internal and external teams to troubleshoot and resolve infrastructure issues.
• Perform other tasks as needed to support client infrastructure goals.

• Lead cloud adoption and transformation projects across AWS, Azure, GCP and Microsoft 365
• Perform cloud readiness and security assessments, identifying risks and opportunities for improvement
• Design and implement secure, scalable cloud architectures and services
• Harden cloud environments by applying best practices in identity, access, networking, and compliance
• Configure and manage Microsoft Entra ID, Intune, and related identity and endpoint services
• Develop automation scripts and infrastructure-as-code templates using PowerShell, AWS CLI, or Python
• Support cost modeling, budgeting, and optimization strategies for cloud environments
• Collaborate with project managers and clients to gather requirements and deliver technical solutions
• Provide technical guidance during pre-sales engagements and contribute to solution design
• Create and maintain documentation and governance frameworks

Account Executive

• Develop and maintain strong relationships with key customers at the executive/economic buyer level
• Act urgently on leads from various channel sources to drive more Securitas Summa pipeline
• Leverage MEDPICC and Force Management methodology for strong forecast accuracy
• Maintain CRM hygiene on a weekly basis with ability to accurately forecast quarterly business
• Attend quarterly events in territory as needed
• Maintain channel partnerships to drive additional opportunities
• Build business value into proposals and work with SE team to incorporate technical value
• Communicate and execute weekly strategic and tactical sales goals with ISR, Account Manager, and SE team members

• Help lead engagement scoping, engaging with victims of ransomware and forensic partners in the ecosystem, as well as internal subject matter experts to understand inbound opportunities and help engage the appropriate engineering team members to address the requirements.
• Manage workload distribution and team member utilization across multiple incident response engagements.
• Provide hands-on executive leadership to teams of engineers (we call them cells, led by cell majors) who are executing the mission to minimize the enormous impact of a ransomware attack.
• Drive the development, training and updating of runbooks across a wide range of infrastructure and applications for delivery of both cloud restorations and on-premises.
• Build, manage, and continually evolve team structure to maximize scale, knowledge, opportunity, delivery excellence to customers, and profitability to Fenix24.
• Support operational teams to ensure we are driving high levels of customer satisfaction and value, team member engagement, retention, growth, and profitability.
• Function as a client and counsel escalation point to address any roadblocks, communication, or other issues as they arise.
• Participate and partner with sales by engaging with clients in pursuit of opportunities.