AppLogic Networks

Account Manager

• Develop and execute strategic account plans to drive revenue growth across assigned accounts.
• Generate new business opportunities through industry relationships, prospecting, and account expansion.
• Build and maintain executive relationships with key stakeholders within service provider organizations.
• Manage complex sales cycles from opportunity creation through contract execution.
• Collaborate with Sales Engineering, Product Management, Customer Success, and Executive Leadership teams.
• Develop compelling business cases, ROI models, and value propositions aligned with customer priorities.
• Accurately manage pipeline, forecast opportunities, and achieve bookings targets.
• Conduct executive business reviews and account planning sessions.
• Represent AppLogic Networks at industry conferences, customer meetings, and executive briefings.

Strategic Account Manager – Telecommunications Service Providers

Engineer

• 與客戶網路營運部門協作,負責部署、維護、管理及日常營運工作
• 診斷並排除 AppLogic Network 設備或系統異常
• 提出系統設定變更建議並協助執行
• 為 AppLogic Network 所有設備與解決方案進行軟體維護與更新
• 主動監控系統健康度、KPI、日誌及警示,於異常發生時即時處理
• 遵守客戶變更管理與維護時段(maintenance window)作業流程
• 使用分析工具(如流量分析器、模擬器、流量檢測器、MRTG、PRTG、SNMP 輪詢、系統紀錄等)進行流量監控與問題排除
• 主導跨部門分析與技術討論,以預防問題重現
• 依需求提交與升級案件至二線(L2)支援團隊
• 負責案件管理與追蹤,確保問題妥善解決並提升客戶滿意度
• 提供顧問式支援與指導資淺同仁
• 積極參與品質審查及團隊持續改進

Strategic Account Manager – Telecommunications Service Providers

Value Added Services Engineer