Applied Research Solutions

Help Desk Technician

Applied Research Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Beavercreek Township • Ohio • United States

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Tech Stack

AzureCloud

About the role

  • Administer employee accounts using Windows Active Directory and Entra AD in a hybrid cloud environment.
  • Troubleshoot and resolve software and hardware issues.
  • Track, document, and communicate with employees via collaboration tools and ticketing systems.
  • Develop, test, and deploy PowerShell scripts to manage software using Microsoft Intune.
  • Configure and maintain software/firmware updates for corporate devices.
  • Deploy, monitor, test, and troubleshoot resources and cloud infrastructure using Microsoft Azure.
  • Must be available to support help desk operations during coverage hours of 8:00 A.M. – 8:00 P.M.; evening shifts will be required.
  • Other duties as assigned.

Requirements

  • Must be a U.S. citizen
  • Ability to obtain and maintain a Secret clearance
  • Must hold an active CompTIA Security+ (or equivalent DoD 8570 IAT Level II) certification (required)
  • Must be eligible to obtain and maintain a Secret security clearance (required)
  • Proven experience in IT support, system administration, or a related role in a hybrid Azure cloud and Windows environment
  • Strong knowledge of Active Directory, Microsoft 365, Intune, and Azure
  • Experience with PowerShell scripting and automation in a hybrid cloud environment
  • Familiarity with MDM solutions and cloud-based security practices
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and customer service focus
  • Additional certifications (e.g., AZ-104 Azure Administrator, MCSA) are a plus
Benefits
  • industry competitive benefits package
  • awards and recognition program
  • personalized attention from ARS Senior Managers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PowerShell scriptingActive DirectoryMicrosoft IntuneMicrosoft AzureMDM solutionscloud infrastructure managementsoftware troubleshootinghardware troubleshootingsystem administrationsoftware/firmware updates
Soft Skills
troubleshooting skillsproblem-solving skillscommunication skillscustomer service focus
Certifications
CompTIA Security+DoD 8570 IAT Level IIAZ-104 Azure AdministratorMCSA